Community Associate

About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity
As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. Your work will help WeWork achieve the following:

• Build a welcoming and collaborative community environment amongst our members through events and building relationships between members.
• Ensure that your building is fully operational and processes are running efficiently.
• Drive growth and promotion of WeWork-provided service offerings.
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.

In this role, you’ll be responsible for the following areas:

Front Desk Management:

• Cover the front desk during the building’s set business hours and be an on-site point of contact.
• Greet members and guests with a warm and welcoming demeanor.
• Ensure all visiting guests are in accordance with WeWork's guest policy.
• Learn the names of members and guests to facilitate the sense of Community WeWork is known for.
• Anticipate member and guest needs before they arise.
• Ensure building specific forms are up to date.
• Keep the front desk clean and organized.
• Notify members of any food deliveries and couriers.
• Answer any questions from members and guests related to the building.

Events and Membership Engagement:

• Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact.
• Celebrate members’ successes and milestones through gifts and notes.
• Distribute all necessary info to promote events.
• Ensure building-specific operational requirements are met for each event.
• Input notes about Members into Kube or equivalent system.
• Identify and execute opportunities to connect members with each other.
• Know and recommend local services and venues.
• Be active on the WeWork member network to engage members.
• Communicate, inform, and update members on building issues.
• Ensure music levels and activations are appropriate.
• Write and send broadcasts relating to building updates.

Building Operations and Management:

• Receive, process, sort, and organize all mail.
• Locate and issue posts via the regional system to members upon request.
• Keep the mailroom organized and clean.
• Ensure courier parcels have all the correct details for scheduled pick-ups.
• Investigate, escalate, and resolve 'lost' packages.
• Track, audit, and organize keys collected and distributed.
• Manage keycard stock and request new inventory as needed.
• Collect keys and key cards upon move-out.
• Provide support for an automated coffee machine for guests and members.

About You
We’d love to hear from you if you meet the qualifications below:

• College graduate with a four-year degree preferred, but not required.
• 1+ years of hospitality experience.
• Customer service and/or sales experience a plus.
• Must have strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities.
• Proficient in basic computer skills.

Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more.