Front Desk Associate

About the Opportunity

As a Front Desk Associate, you’ll be the heart and "face" of WeWork’s hospitality team, acting as the primary point of contact for members and guests. You will support the Community Management team at a selected location, providing a welcoming environment and maintaining front‑desk operations throughout the day.

Responsibilities

• Front Desk Management
  • Greet all members and guests with a warm and welcoming demeanor.
  • Cover the front desk during the building’s business hours and serve as an on‑site point of contact at the Community Bar.
  • Ensure visiting guests are registered and checked in in accordance with WeWork’s guest policies.
  • Provide orientation of our spaces and relevant information to all first‑time visitors and guests.
  • Issue and collect keys from members and guests as needed.
  • Keep the front desk clean, organized, and free of clutter at all times.
  • Notify members of any food deliveries and packages.
• Member Engagement
  • Learn the names of members and guests and get to know their businesses to build relationships that foster a sense of community.
  • Keep track of relevant member notes and information in WeWork systems.
  • Answer members' and guests' questions knowledgeably and provide appropriate WeWork products and solutions.
  • Identify opportunities to celebrate members’ successes and milestones.
  • Explain WeWork policies and procedures to members and guests.
  • Recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, and supply stores.
• Building Operations and Management
  • Assist with handling mail and packages throughout the day, including receiving, processing, sorting, and organizing.
  • Explain WeWork policies and procedures around mail and the mailroom.
  • Monitor spaces and make adjustments when needed, such as picking up rubbish, resetting chairs, and straightening pillows.
  • Maintain building amenities, such as restocking the Community treat bowl, keycards, printers, etc.
  • Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

Qualifications

• You’re a people‑person—you enjoy meeting new people from all walks of life.
• In‑person interactions energize you and you have outstanding interpersonal skills.
• You feel comfortable and confident being the face of the brand.
• Helping others gives you a sense of accomplishment.
• You work well in a team and can roll up your sleeves to help when needed.
• You’re able to multitask while always prioritising the member experience.
• You’ve worked in hospitality, retail, or customer service before, which is preferred but not required.
• You have strong verbal and written communication skills.
• You are comfortable with and proficient in basic computer skills.
• You demonstrate and value integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and compassion.
• You show a passion and understanding of WeWork’s mission and values.
• You have a secondary school certificate, which is preferred but not required.