At a Glance
- Tasks: Be the welcoming face of WeWork, supporting members and guests at the front desk.
- Company: Join a vibrant community at WeWork, where hospitality meets innovation.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Perfect for those looking to kickstart their career in hospitality or customer service.
- Why this job: Connect with diverse people and create a sense of community every day.
- Qualifications: Great interpersonal skills and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
About the Opportunity
As a Front Desk Associate, you’ll be the heart and "face" of WeWork’s hospitality team, acting as the primary point of contact for members and guests. You will support the Community Management team at a selected location, providing a welcoming environment and maintaining front‑desk operations throughout the day.
Responsibilities
- Front Desk Management
- Greet all members and guests with a warm and welcoming demeanor.
- Cover the front desk during the building’s business hours and serve as an on‑site point of contact at the Community Bar.
- Ensure visiting guests are registered and checked in in accordance with WeWork’s guest policies.
- Provide orientation of our spaces and relevant information to all first‑time visitors and guests.
- Issue and collect keys from members and guests as needed.
- Keep the front desk clean, organized, and free of clutter at all times.
- Notify members of any food deliveries and packages.
- Member Engagement
- Learn the names of members and guests and get to know their businesses to build relationships that foster a sense of community.
- Keep track of relevant member notes and information in WeWork systems.
- Answer members' and guests' questions knowledgeably and provide appropriate WeWork products and solutions.
- Identify opportunities to celebrate members’ successes and milestones.
- Explain WeWork policies and procedures to members and guests.
- Recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, and supply stores.
- Building Operations and Management
- Assist with handling mail and packages throughout the day, including receiving, processing, sorting, and organizing.
- Explain WeWork policies and procedures around mail and the mailroom.
- Monitor spaces and make adjustments when needed, such as picking up rubbish, resetting chairs, and straightening pillows.
- Maintain building amenities, such as restocking the Community treat bowl, keycards, printers, etc.
- Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.
Qualifications
- You’re a people‑person—you enjoy meeting new people from all walks of life.
- In‑person interactions energize you and you have outstanding interpersonal skills.
- You feel comfortable and confident being the face of the brand.
- Helping others gives you a sense of accomplishment.
- You work well in a team and can roll up your sleeves to help when needed.
- You’re able to multitask while always prioritising the member experience.
- You’ve worked in hospitality, retail, or customer service before, which is preferred but not required.
- You have strong verbal and written communication skills.
- You are comfortable with and proficient in basic computer skills.
- You demonstrate and value integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and compassion.
- You show a passion and understanding of WeWork’s mission and values.
- You have a secondary school certificate, which is preferred but not required.
Front Desk Associate employer: WeWork Community Workspace UK Limited
WeWork is an exceptional employer that fosters a vibrant and inclusive work culture, making it an ideal place for Front Desk Associates to thrive. With a strong emphasis on community engagement and personal growth, employees benefit from ongoing training opportunities and the chance to build meaningful relationships with diverse members and guests. Located in dynamic urban environments, WeWork offers a unique opportunity to be at the forefront of hospitality while enjoying a supportive team atmosphere and flexible work arrangements.
Contact Details:
WeWork Community Workspace UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Associate
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like WeWork Community Workspace UK Limited.
We think you need these skills to ace Front Desk Associate
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at WeWork Community Workspace UK Limited and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at WeWork Community Workspace UK Limited!
How to prepare for a job interview at WeWork Community Workspace UK Limited
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at WeWork Community Workspace UK Limited. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at WeWork Community Workspace UK Limited. Your motivation can often outweigh experience, so let that passion shine through!
