At a Glance
- Tasks: Support community safety activities and deliver excellent customer service in a busy administration hub.
- Company: Join West Yorkshire Fire & Rescue Service, a vital organisation keeping communities safe.
- Benefits: Generous holiday entitlement, flexible working, local government pension, and free gym access.
- Other info: Flexible full and part-time roles available with a commitment to equality and inclusion.
- Why this job: Make a real difference behind the scenes while supporting firefighters and saving lives.
- Qualifications: Organised, proactive individuals who enjoy coordinating activities and supporting teams.
The predicted salary is between 24000 - 30000 £ per year.
Join West Yorkshire Fire & Rescue Service and play a vital role in supporting the teams that help keep our communities safe.
As a Service Delivery Administrator, you'll be at the heart of a busy administration hub, coordinating community safety activities, supporting operational teams and delivering excellent customer service.
Every day brings something different, from organising school visits and Safe and Well appointments to managing key information and supporting service delivery across the district.
If you're organised, proactive and enjoy making a real difference behind the scenes, we'd love to hear from you.
We offer an excellent package including generous holiday entitlement, family friendly policies, 37 hour (FTE) week flexible working arrangements, including some hybrid working, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program.
We offer flexible working arrangements, including hybrid working.
Whilst you will be required to work from our offices for parts of your initial training, after this you'll work both in the office and from home as part of our 'hybrid' working model.
Therefore, applicants must have a reliable home internet connection.
We have both full and part time vacancies available. Part time vacancies will be to cover Mondays, Thursdays and Fridays.
Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.
All correspondence will usually be sent to your email account registered with the online recruitment system rather than by letter. Please check your email account regularly.
We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion.
We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, racially and ethnically diverse applicants and applicants with disabilities.
We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia.
We are a 'Real Living Wage' employer.
West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve.
This includes protecting vulnerable adults, children and young people from potential neglect and harm.
All employees must share the same commitment.
Service Delivery Administrator employer: Westyorksfire
West Yorkshire Fire & Rescue Service is an exceptional employer dedicated to community safety and employee well-being. With a strong focus on work-life balance, we offer flexible working arrangements, generous holiday entitlement, and a supportive work culture that values diversity and inclusion. Join us to make a meaningful impact while enjoying benefits like a local government pension scheme, free gym access, and opportunities for personal growth within a vital public service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Westyorksfire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Westyorksfire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Westyorksfire:Your cover letter is your chance to shine! Tell us why you want to work at Westyorksfire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Westyorksfire!
How to prepare for a job interview at Westyorksfire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
