At a Glance
- Tasks: Manage and grow customer accounts while driving revenue and building strong relationships.
- Company: Join a supportive, growing service-led organisation with a hybrid working model.
- Benefits: Salary up to £40,000, career development opportunities, and flexible working arrangements.
- Other info: Fast-paced environment with opportunities for autonomy and professional growth.
- Why this job: Take ownership of client relationships and make a real impact on account growth.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
Location: Hybrid – East Midlands / UK travel required
Salary: Up to £40,000 + benefits
We are recruiting on behalf of a growing service-led organisation for a commercially focused Key Account Manager to manage and develop a portfolio of customer accounts across the UK. This is an opportunity for someone who enjoys building strong client relationships while taking ownership of commercial performance, retention, and account growth. The successful candidate will play a key role in ensuring customers receive a high level of service while identifying opportunities to improve profitability and long-term value.
The Role
As Key Account Manager, you will be responsible for managing a portfolio of existing customer accounts, ensuring strong account performance, customer satisfaction, and revenue growth. This role combines relationship management with commercial accountability, making it ideal for someone who is proactive, organised, and confident managing both operational and commercial conversations.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts
- Drive revenue retention and identify opportunities for account growth
- Lead pricing reviews, renewals, and commercial discussions
- Build strong relationships with key stakeholders and act as the main point of contact
- Work closely with internal departments to ensure smooth service delivery
- Resolve customer issues effectively and maintain long-term account stability
- Conduct regular account reviews, site visits, and performance meetings
- Identify opportunities to improve efficiency, service performance, and customer value
- Maintain accurate CRM records and account plans
What We’re Looking For
- Experience managing customer accounts within a service-led environment
- Strong commercial awareness with the ability to influence revenue and margin performance
- Excellent relationship-building and communication skills
- Ability to manage multiple accounts and prioritise workload effectively
- Proactive and solutions-focused approach
- Comfortable working in a fast-paced environment and handling challenging situations
Desirable Experience
- Waste management, facilities management, logistics, utilities, or similar industries
- Experience with renewals, pricing, or commercial negotiations
- Background in improving account performance and customer growth
Why Apply?
- Hybrid working model
- Opportunity to join a growing and supportive business
- Varied role with autonomy and ownership
- Career development opportunities
- Salary up to £40,000 depending on experience
Strategic Key Account Manager – Growth & Retention employer: Westwood Recruitment
Join a dynamic and growing service-led organisation that values strong client relationships and offers a hybrid working model in the East Midlands. With a focus on employee development, you will have the autonomy to manage your accounts while enjoying a supportive work culture that prioritises career growth and commercial success. This role not only provides competitive salary and benefits but also the opportunity to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Key Account Manager – Growth & Retention
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to account management. Think about how you can demonstrate your commercial awareness and relationship-building skills through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Strategic Key Account Manager – Growth & Retention
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Key Account Manager. Highlight your experience in managing customer accounts and any relevant commercial achievements. We want to see how you can drive revenue retention and account growth!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and how you've successfully managed accounts in the past. We love seeing enthusiasm for the role, so let your personality come through!
Showcase Relevant Experience:When filling out your application, focus on your experience in service-led environments. Mention any specific industries you've worked in, like waste management or logistics, and how that experience can benefit us at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being considered. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Westwood Recruitment
✨Know Your Accounts
Before the interview, take some time to research the company’s existing customer accounts. Understand their key clients and any recent developments in the commercial waste sector. This will help you demonstrate your knowledge and show that you're proactive about understanding their business.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Be ready to discuss specific strategies you've used to enhance customer satisfaction and retention, as this role heavily relies on strong interpersonal skills.
✨Be Ready for Commercial Discussions
Brush up on your commercial acumen. Be prepared to discuss pricing strategies, renewals, and how you’ve influenced revenue growth in previous roles. This will show that you’re not just a people person but also someone who understands the financial side of account management.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've effectively resolved customer issues or improved service delivery. Highlight your proactive approach and ability to handle challenging situations, as these are crucial for maintaining long-term account stability.
