At a Glance
- Tasks: Maximise covers and drive revenue while leading the reservations team.
- Company: Join one of London's most exciting hospitality groups.
- Benefits: Competitive salary with opportunities for personal and professional growth.
- Other info: Fast-paced environment with a focus on collaboration and guest satisfaction.
- Why this job: Be part of a dynamic team that shapes guest experiences in premium hospitality.
- Qualifications: Experience in reservations management and knowledge of OpenTable systems required.
The predicted salary is between 48000 - 48000 £ per year.
Westwood Hospitality are on the lookout for a Reservations Manager for one of London's most exciting hospitality groups. As Reservations Manager, you will play a key role in maximising covers, driving revenue, and ensuring every guest interaction reflects the standards and personality of our brands.
You will oversee all reservation activity, optimise booking performance, manage guest communications, and lead the reservations team to deliver a seamless experience from first contact through to arrival. You will work closely with General Managers, Operations, Marketing and Revenue teams to maximise occupancy, manage guest demand, and support business performance.
Requirements:
- Previous experience as a Reservations Manager or Senior Reservations Executive within premium hospitality
- Strong knowledge of the OpenTable reservations systems and booking platforms
- Commercial awareness and understanding of revenue optimisation
- Ability to work in a fast-paced, multi-site environment
- Passion for hospitality and guest experience
This is an amazing opportunity to join a leading hospitality brand, with plenty of personal and professional growth and development opportunities. Apply now! (Applicants must have the right to live and work in the UK.)
Reservations Manager employer: Westwood Recruitment
Westwood Recruitment is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Tyseley, UK, we provide competitive pay rates and flexible benefits, ensuring our Class 2 Tipper Drivers enjoy a rewarding work experience while contributing to a safe and efficient operation.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know about reservations management. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or recruiters, don’t hold back on sharing your experience with OpenTable and other booking platforms. Highlight how you've maximised occupancy and revenue in past roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest experience and team leadership. We recommend role-playing with a friend to nail down your responses and boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and passionate about joining our team.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience as a Reservations Manager or Senior Reservations Executive. Highlight your knowledge of OpenTable and any relevant achievements in revenue optimisation to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your passion for hospitality. Share specific examples of how you've maximised covers and improved guest experiences in previous roles. We love a good story!
Show Off Your Team Spirit:As a Reservations Manager, you'll be leading a team. Let us know about your leadership style and how you’ve successfully collaborated with other departments like Operations and Marketing in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Westwood Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of OpenTable and other booking platforms. Being able to discuss how you've used these systems in previous roles will show that you're ready to hit the ground running.
✨Show Your Passion
Let your enthusiasm for hospitality shine through! Share specific examples of how you've enhanced guest experiences in the past. This will demonstrate your commitment to the role and the brand's values.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, like managing high demand or resolving guest complaints. Think of real-life examples where you've successfully navigated similar challenges.
✨Team Player Mindset
Highlight your ability to work collaboratively with different teams. Discuss how you've partnered with marketing or operations in the past to drive revenue and improve booking performance.
