Regional Service Manager

Regional Service Manager – Midlands

Location: Midlands Patch

Employment Type: Full-Time | Permanent

Salary Range: Up to £60,000 (Dependent on Experience) + Bonus + Company Car + Benefits

Working Hours: 40 Hours per Week + On-Call Support

About the Role

My client, a highly respected leader in the security and fire safety industry, is looking for an experienced Regional Service Manager to oversee operations across the Midlands region . The successful candidate will be responsible for managing a team of engineers, driving service excellence, and ensuring the efficient delivery of security, fire, and life safety systems across a diverse client base.

This is an exciting opportunity for an experienced manager with a strong background in technical services to lead a team, maintain high standards of service delivery, and contribute to the strategic growth of the region.

Key Responsibilities

• Lead, mentor, and develop a team of service engineers across the Midlands. Ensure engineers are trained, motivated, and consistently delivering exceptional service standards.
• Oversee the day-to-day service operations, ensuring that all reactive, planned maintenance, and installation works are completed to the highest standards. Manage service levels and ensure all KPIs and SLAs are met.
• Build and maintain strong relationships with key clients, ensuring customer satisfaction and identifying opportunities for service improvements or additional services.
• Oversee the scheduling and coordination of service works, ensuring that projects are delivered on time, within budget, and in compliance with client requirements and industry standards.
• Ensure that all service activities are carried out in full compliance with health and safety regulations and internal policies. Conduct regular safety audits and risk assessments.
• Manage the regional service budget, ensuring efficient resource allocation and controlling costs without compromising quality. Produce regular reports for senior management.
• Implement and drive initiatives to improve operational efficiency, quality of service, and customer satisfaction. Continuously monitor market trends and industry developments to stay ahead of the competition.
• Provide escalation support for urgent service issues and participate in the on-call rota for emergency out-of-hours support when required.

Essential Skills & Experience

• Proven experience as a Service Manager or Regional Manager within a technical field (preferably within security, fire, or life safety systems)
• Strong team management and leadership skills, with a track record of developing and motivating engineers
• Excellent understanding of service delivery, performance management, and customer relationship management
• Ability to manage budgets, costs, and resources efficiently
• In-depth knowledge of health and safety regulations and industry standards (e.g., BS 5839, NSI, BAFE)
• Strong communication and interpersonal skills, able to engage with both clients and internal teams
• Full UK driving licence
• IT literate with experience using service management software and MS Office suite

Desirable (But Not Essential)

• Technical Certifications in security, fire, or life safety systems (e.g., City & Guilds, FIA, NSI accredited)
• Previous experience working with CCTV, access control, fire alarms, or intruder systems
• Experience in a similar multi-site management role, ideally in the Midlands
• Project management qualifications (e.g., Prince2, APM) or experience managing large-scale projects

What’s on Offer

• Up to £60,000 (dependent on experience)
• Earn additional income based on service delivery and team performance
• Fully expensed company vehicle
• Company phone, laptop/tablet, uniform, and all necessary tools provided
• 40 hours per week + flexible working where possible
• 25 Days Holiday + Bank Holidays
• Pension Scheme, Life Insurance, and additional company benefits
• Ongoing professional development with access to manufacturer-specific training and certifications
• Clear paths for career development within the company
• Join a forward-thinking company that values innovation, leadership, and service excellence

About My Client

My client is a market leader in the provision of advanced life safety, security, and fire protection systems. They pride themselves on delivering high-quality, reliable, and innovative solutions across various industries, including commercial, residential, healthcare, and government sectors. With a strong emphasis on customer satisfaction, operational excellence, and continuous improvement, they are now looking for a skilled Regional Service Manager to lead their Midlands-based operations.

This is a fantastic opportunity for an experienced service manager looking to take the next step in their career and join an established, well-respected organisation with a focus on employee development and long-term success.