At a Glance
- Tasks: Manage and develop customer accounts while driving revenue growth and satisfaction.
- Company: Join a growing service-led Waste organisation with a supportive culture.
- Benefits: Hybrid working, competitive salary up to £40,000, and career development opportunities.
- Other info: Enjoy autonomy in a varied role with opportunities for personal growth.
- Why this job: Build strong client relationships and make a real impact in a dynamic environment.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 40000 € per year.
Location: Hybrid – East Midlands / UK travel required
Salary: Up to £40,000 + benefits
We are recruiting on behalf of a growing service-led Waste organisation for a commercially focused Key Account Manager to manage and develop a portfolio of customer accounts across the UK. This is an opportunity for someone who enjoys building strong client relationships while taking ownership of commercial performance, retention, and account growth. The successful candidate will play a key role in ensuring customers receive a high level of service while identifying opportunities to improve profitability and long-term value.
The Role
As Key Account Manager, you will be responsible for managing a portfolio of existing customer accounts, ensuring strong account performance, customer satisfaction, and revenue growth. This role combines relationship management with commercial accountability, making it ideal for someone who is proactive, organised, and confident managing both operational and commercial conversations.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts
- Drive revenue retention and identify opportunities for account growth
- Lead pricing reviews, renewals, and commercial discussions
- Build strong relationships with key stakeholders and act as the main point of contact
- Work closely with internal departments to ensure smooth service delivery
- Resolve customer issues effectively and maintain long-term account stability
- Conduct regular account reviews, site visits, and performance meetings
- Identify opportunities to improve efficiency, service performance, and customer value
- Maintain accurate CRM records and account plans
What We’re Looking For
- Experience managing customer accounts within a service-led environment
- Strong commercial awareness with the ability to influence revenue and margin performance
- Excellent relationship-building and communication skills
- Ability to manage multiple accounts and prioritise workload effectively
- Proactive and solutions-focused approach
- Comfortable working in a fast-paced environment and handling challenging situations
Desirable Experience
- Waste management, facilities management, logistics, utilities, or similar industries
- Experience with renewals, pricing, or commercial negotiations
- Background in improving account performance and customer growth
Why Apply?
- Hybrid working model
- Opportunity to join a growing and supportive business
- Varied role with autonomy and ownership
- Career development opportunities
- Salary up to £40,000 depending on experience
National Account Manager - full time employer: Westwood Recruitment
Join a dynamic and growing service-led Waste organisation that values strong client relationships and commercial performance. With a hybrid working model based in the East Midlands, you will enjoy a supportive work culture that encourages autonomy and offers ample career development opportunities. This role not only allows you to take ownership of your accounts but also provides a platform for meaningful contributions to customer satisfaction and business growth.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager - full time
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they operate in the waste management sector. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! You need to be able to confidently explain how your experience aligns with the Key Account Manager role. Highlight your relationship-building skills and commercial awareness, as these are key to impressing potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace National Account Manager - full time
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing customer accounts and any relevant achievements that showcase your commercial awareness and relationship-building skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven revenue retention and account growth in previous positions.
Showcase Your Communication Skills:Since this role involves a lot of relationship management, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Westwood Recruitment
✨Know Your Accounts
Before the interview, make sure you research the company’s existing customer accounts. Understand their key clients and any recent developments in the waste management sector. This will help you demonstrate your commercial awareness and show that you're proactive about understanding their business.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific situations where you resolved issues or improved customer satisfaction. This will highlight your ability to manage accounts effectively and align with the role's focus on strong stakeholder relationships.
✨Be Ready for Commercial Discussions
Brush up on your knowledge of pricing strategies and commercial negotiations. Be prepared to discuss how you would approach renewals and pricing reviews. This shows that you’re not just a relationship manager but also someone who can drive revenue and profitability.
✨Demonstrate a Solutions-Focused Mindset
Think of examples where you identified opportunities for account growth or improved service performance. Highlight your proactive approach to problem-solving and how you’ve contributed to long-term account stability. This will resonate well with the company’s need for someone who can handle challenging situations effectively.
