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For Companies At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and managing complaints.
- Company: Fast-growing fintech in Manchester City Centre with a focus on customer service.
- Benefits: Salary between £28,000–£32,000, full-time role, and genuine progression opportunities.
- Why this job: Join at launch stage and help shape a customer-focused function in a dynamic environment.
- Qualifications: Experience in phone-based customer service and understanding of GDPR and FCA regulations.
- Other info: Clear pathway to a senior role within 6–12 months as the business expands.
The predicted salary is between 24000 - 28800 £ per year.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
We’re working with a fast-growing fintech in the payments space as they prepare to launch and scale their pay-in-three platform. They’re now looking to hire a Customer Service Advisor to join their Manchester City Centre team. This is an opportunity to join at an early stage and play a key role in building a customer-focused function within a regulated fintech environment.
The Role
This is a phone-based position where you’ll be the first point of contact for customers, supporting them with queries and resolving issues efficiently and professionally.
You’ll be responsible for:
- Handling inbound customer calls and resolving queries
- Managing complaints and sensitive customer situations with empathy and professionalism
- Ensuring all customer interactions are compliant with GDPR and FCA regulations
- Escalating issues where appropriate and working closely with internal teams
- Contributing to the development of processes as the customer service function grows
About You
- Proven experience in a phone-based customer service role
- Confident handling and resolving customer issues
- Experience working within a regulated environment
- Strong understanding of GDPR and FCA requirements
- Excellent communication skills and professional phone etiquette
- Calm, organised, and comfortable in a fast-paced setting
Why Join?
- £28,000–£32,000 depending on experience
- Manchester City Centre location (full-time, office-based)
- Join at launch stage with genuine progression opportunities
- Clear pathway to step into a senior role and help lead the customer service team within 6–12 months as the business expands
Customer Service Advisor in Manchester employer: Westwood Recruitment
Contact Detail:
Westwood Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being calm, organised, and professional – it’ll make a world of difference during your interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if they’re the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Let’s get you that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your phone-based customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your experience aligns with our fintech environment. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since this role is all about communication, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team right from the start!
How to prepare for a job interview at Westwood Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you handled difficult situations or resolved complaints effectively, as this will show your potential employer that you can handle the challenges of the role.
✨Understand the Fintech Landscape
Familiarise yourself with the fintech industry, especially the pay-in-three model. Being able to discuss current trends and regulations, like GDPR and FCA requirements, will demonstrate your interest in the sector and your readiness to work in a regulated environment.
✨Practice Professional Phone Etiquette
Since this role is phone-based, practice your phone etiquette. Make sure you can communicate clearly and professionally over the phone. You might even want to do a mock call with a friend to get comfortable with handling customer queries and maintaining a calm demeanour.
✨Show Your Empathy and Problem-Solving Skills
During the interview, highlight your ability to empathise with customers and resolve their issues. Prepare to share stories that showcase your problem-solving skills, especially in high-pressure situations, as this is crucial for a Customer Service Advisor in a fast-paced environment.
