At a Glance
- Tasks: Manage and develop customer accounts while driving revenue growth and satisfaction.
- Company: Join a growing service-led Waste organisation with a supportive culture.
- Benefits: Hybrid working, competitive salary up to £40,000, and career development opportunities.
- Other info: Enjoy autonomy in a varied role with opportunities for personal growth.
- Why this job: Build strong client relationships and make a real impact in a dynamic environment.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 40000 € per year.
Location: Hybrid – East Midlands / UK travel required
Salary: Up to £40,000 + benefits
We are recruiting on behalf of a growing service-led Waste organisation for a commercially focused Key Account Manager to manage and develop a portfolio of customer accounts across the UK. This is an opportunity for someone who enjoys building strong client relationships while taking ownership of commercial performance, retention, and account growth. The successful candidate will play a key role in ensuring customers receive a high level of service while identifying opportunities to improve profitability and long-term value.
The Role
As Key Account Manager, you will be responsible for managing a portfolio of existing customer accounts, ensuring strong account performance, customer satisfaction, and revenue growth. This role combines relationship management with commercial accountability, making it ideal for someone who is proactive, organised, and confident managing both operational and commercial conversations.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts
- Drive revenue retention and identify opportunities for account growth
- Lead pricing reviews, renewals, and commercial discussions
- Build strong relationships with key stakeholders and act as the main point of contact
- Work closely with internal departments to ensure smooth service delivery
- Resolve customer issues effectively and maintain long-term account stability
- Conduct regular account reviews, site visits, and performance meetings
- Identify opportunities to improve efficiency, service performance, and customer value
- Maintain accurate CRM records and account plans
What We’re Looking For
- Experience managing customer accounts within a service-led environment
- Strong commercial awareness with the ability to influence revenue and margin performance
- Excellent relationship-building and communication skills
- Ability to manage multiple accounts and prioritise workload effectively
- Proactive and solutions-focused approach
- Comfortable working in a fast-paced environment and handling challenging situations
Desirable Experience
- Waste management, facilities management, logistics, utilities, or similar industries
- Experience with renewals, pricing, or commercial negotiations
- Background in improving account performance and customer growth
Why Apply?
- Hybrid working model
- Opportunity to join a growing and supportive business
- Varied role with autonomy and ownership
- Career development opportunities
- Salary up to £40,000 depending on experience
Key / National Account Manager (Permanent) employer: Westwood Recruitment
Join a dynamic and growing service-led Waste organisation that prioritises employee development and offers a supportive work culture. With a hybrid working model and opportunities for career advancement, you will thrive in a role that combines relationship management with commercial accountability, all while enjoying the flexibility of working across the East Midlands and beyond. This is an excellent opportunity for those looking to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Key / National Account Manager (Permanent)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its competitors. Understand their services and how they position themselves in the market. This will help you showcase your commercial awareness and relationship-building skills during the interview.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience managing customer accounts and how you've driven revenue growth in the past. Use specific examples to demonstrate your proactive approach and solutions-focused mindset.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our growing team. Plus, it gives you a chance to stand out from the crowd and show us why you're the perfect fit for the role.
We think you need these skills to ace Key / National Account Manager (Permanent)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Key Account Manager role. Highlight your experience in managing customer accounts and any commercial achievements you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your relationship-building skills and any relevant industry experience.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenue and improve account performance. Numbers speak volumes, so if you’ve increased sales or improved customer satisfaction, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Westwood Recruitment
✨Know Your Accounts
Before the interview, make sure you research the company’s existing customer accounts. Understand their key clients and any recent developments in the waste management sector. This will help you demonstrate your commercial awareness and show that you're proactive about understanding their business.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific situations where you resolved issues or improved customer satisfaction. This will highlight your ability to manage multiple accounts effectively.
✨Be Ready for Commercial Discussions
Brush up on your knowledge of pricing strategies and commercial negotiations. Be prepared to discuss how you would approach renewals and pricing reviews. This shows that you’re not just focused on service delivery but also on driving revenue and margin performance.
✨Demonstrate a Solutions-Focused Mindset
Think of examples where you identified opportunities for account growth or improved efficiency. During the interview, share these stories to illustrate your proactive approach and problem-solving skills. This will resonate well with the hiring team looking for someone who can handle challenging situations.
