At a Glance
- Tasks: Manage and develop customer accounts while driving revenue growth and satisfaction.
- Company: A growing service-led Waste organisation with a supportive culture.
- Benefits: Hybrid working, competitive salary up to £40,000, and career development opportunities.
- Other info: Fast-paced environment with autonomy and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on customer relationships and account performance.
- Qualifications: Experience in managing customer accounts and strong communication skills.
The predicted salary is between 40000 - 40000 € per year.
Location: Hybrid – East Midlands / UK travel required
Salary: Up to £40,000 + benefits
We are recruiting on behalf of a growing service-led Waste organisation for a commercially focused Key Account Manager to manage and develop a portfolio of customer accounts across the UK. This is an opportunity for someone who enjoys building strong client relationships while taking ownership of commercial performance, retention, and account growth. The successful candidate will play a key role in ensuring customers receive a high level of service while identifying opportunities to improve profitability and long-term value.
The Role
As Key Account Manager, you will be responsible for managing a portfolio of existing customer accounts, ensuring strong account performance, customer satisfaction, and revenue growth. This role combines relationship management with commercial accountability, making it ideal for someone who is proactive, organised, and confident managing both operational and commercial conversations.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts
- Drive revenue retention and identify opportunities for account growth
- Lead pricing reviews, renewals, and commercial discussions
- Build strong relationships with key stakeholders and act as the main point of contact
- Work closely with internal departments to ensure smooth service delivery
- Resolve customer issues effectively and maintain long-term account stability
- Conduct regular account reviews, site visits, and performance meetings
- Identify opportunities to improve efficiency, service performance, and customer value
- Maintain accurate CRM records and account plans
What We’re Looking For
- Experience managing customer accounts within a service-led environment
- Strong commercial awareness with the ability to influence revenue and margin performance
- Excellent relationship-building and communication skills
- Ability to manage multiple accounts and prioritise workload effectively
- Proactive and solutions-focused approach
- Comfortable working in a fast-paced environment and handling challenging situations
Desirable Experience
- Waste management, facilities management, logistics, utilities, or similar industries
- Experience with renewals, pricing, or commercial negotiations
- Background in improving account performance and customer growth
Why Apply?
- Hybrid working model
- Opportunity to join a growing and supportive business
- Varied role with autonomy and ownership
- Career development opportunities
- Salary up to £40,000 depending on experience
A & D Key Account Manager (Permanent) employer: Westwood Recruitment
Join a dynamic and growing service-led Waste organisation that prioritises employee development and offers a supportive work culture. As a Key Account Manager, you will enjoy the flexibility of a hybrid working model while building strong client relationships and driving account growth. With competitive salary packages and opportunities for career advancement, this role is perfect for those seeking meaningful and rewarding employment in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land A & D Key Account Manager (Permanent)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Key Account Manager. Highlight your relationship-building skills and commercial awareness, as these are key to impressing potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace A & D Key Account Manager (Permanent)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing customer accounts and any relevant achievements that showcase your commercial awareness and relationship-building skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've driven revenue retention or improved account performance in the past.
Showcase Your Communication Skills:Since this role involves a lot of relationship management, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Westwood Recruitment
✨Know Your Accounts
Before the interview, take some time to research the company’s existing customer accounts. Understand their key clients and any recent developments in the waste management sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Be ready to discuss specific strategies you used to enhance customer satisfaction and drive account growth. This is crucial for a Key Account Manager role!
✨Be Commercially Savvy
Brush up on your commercial awareness. Think about how you can influence revenue and margin performance in your previous roles. Be prepared to discuss pricing reviews and negotiations, as these are key responsibilities in this position.
✨Demonstrate Proactivity
Employ a proactive mindset during the interview. Share instances where you identified opportunities for improvement or resolved customer issues effectively. This will highlight your solutions-focused approach, which is essential for managing multiple accounts successfully.
