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- Tasks: Lead daily operations for waste collection and office teams, ensuring efficient service delivery.
- Company: Join a rapidly growing commercial waste management company in Birmingham with a strong industry reputation.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact in a key leadership role while fostering a high-performance culture.
- Qualifications: Experience in operations or service delivery, strong leadership skills, and knowledge of relevant legislation required.
- Other info: Full-time hours with early starts, plus potential Saturday overtime every 6-7 weeks.
We are recruiting on behalf of our client, a well-established and rapidly growing commercial waste management company in Birmingham, who are seeking a highly organised and experienced Service Delivery Manager to join their operations team. This is an excellent opportunity for a confident and capable leader with a strong background in service delivery, operations, or logistics. The successful candidate will play a pivotal role in improving service efficiency, managing team performance, and ensuring operational compliance across both field and office operations.
About the Role: As Service Delivery Manager, you will be responsible for coordinating the daily operations of both commercial waste collection drivers and administrative office staff. You will work closely with multiple departments, including logistics, compliance, and customer service, to ensure that all service commitments are met reliably and efficiently. This is a hands-on role, ideal for someone who is process-driven, solution-focused, and confident in their ability to lead teams and drive operational performance.
Key Responsibilities:
- Organise and manage the daily workload of drivers and office staff to ensure effective service delivery
- Monitor operational performance, address issues, and support continuous improvement initiatives
- Manage and support office staff performance, including coaching and conducting reviews
- Ensure compliance with Health & Safety legislation and company policies, promoting a safe working environment
- Oversee accurate and timely input of operational data across internal systems
- Interpret and apply relevant Road Traffic Acts and environmental service legislation
- Maintain up-to-date knowledge of tachograph regulations and ensure fleet compliance
- Identify areas for process optimisation and implement practical improvements
- Act as a central point of contact between departments, ensuring smooth communication and efficient workflow
- Foster a high-performance, safety-conscious culture within the service and office teams
Candidate Requirements: The ideal candidate will be a motivated, organised, and experienced leader with a background in operational or service delivery roles, particularly in logistics, waste, or transport.
- Experience in a similar role (e.g., operations, logistics, service delivery, transport)
- Excellent team leadership and staff management skills
- Proficient in Microsoft Office Suite, particularly Excel and Outlook
- Good understanding of tachograph legislation and driver working hours compliance
- Knowledge of relevant road traffic legislation and its practical application
- Excellent communication, organisational, and problem-solving abilities
- Ability to work under pressure, prioritise tasks, and manage multiple responsibilities
- A proactive, hands-on approach with a focus on continuous improvement
What’s on Offer:
- Competitive salary of £40,000 - £50,000 per annum, based on experience
- Full-time, permanent role with early start and finish (Monday to Friday, 6:00 AM - 4:00 PM)
- Potential Saturday overtime every 6-7 weeks
- Join a respected and growing business with a strong reputation in the industry
- Supportive management team and collaborative working environment
- Career development opportunities in a stable and expanding organisation
- A chance to make a significant impact in a key leadership role
Service Delivery Manager employer: Westwood Recruitment Solutions Ltd
Contact Detail:
Westwood Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific operational challenges in commercial waste management. Understanding the nuances of logistics and service delivery in this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the waste management and logistics sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Be ready to share specific examples that highlight your problem-solving skills and ability to drive performance.
✨Tip Number 4
Research the company’s values and recent developments in the waste management industry. Tailoring your conversation to align with their goals and demonstrating your knowledge will set you apart from other candidates.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, operations, or logistics. Use specific examples that demonstrate your leadership skills and ability to manage teams effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Service Delivery Manager role. Emphasise your experience with operational compliance, team performance management, and process optimisation.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite, particularly Excel and Outlook. Mention your understanding of tachograph legislation and road traffic acts, as these are crucial for the role.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your problem-solving skills and your proactive approach to continuous improvement. This will demonstrate your fit for a hands-on role focused on operational efficiency.
How to prepare for a job interview at Westwood Recruitment Solutions Ltd
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance.
✨Understand the Industry Regulations
Familiarise yourself with relevant road traffic legislation, tachograph regulations, and health & safety compliance. Being able to discuss these topics confidently will show that you are knowledgeable and serious about the role.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will illustrate your proactive approach and ability to think on your feet, which is crucial for this position.
✨Prepare Questions for the Interviewers
Having insightful questions prepared shows your interest in the role and the company. Ask about their current challenges in service delivery or how they measure success in this position to demonstrate your engagement.
