Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service delivery in security and fire safety.
- Company: Join a market leader in life safety and security solutions, known for innovation and excellence.
- Benefits: Enjoy a competitive salary, bonus potential, company car, and flexible working hours.
- Why this job: Be part of a forward-thinking company that values your growth and offers clear career paths.
- Qualifications: Experience in technical services management and strong leadership skills are essential.
- Other info: Ongoing professional development and access to training opportunities are provided.
The predicted salary is between 42000 - 60000 £ per year.
Location: Midlands Patch
Employment Type: Full-Time | Permanent
Salary Range: Up to £60,000 (Dependent on Experience) + Bonus + Company Car + Benefits
Working Hours: 40 Hours per Week + On-Call Support
About the Role
My client, a highly respected leader in the security and fire safety industry, is looking for an experienced Regional Service Manager to oversee operations across the Midlands region. The successful candidate will be responsible for managing a team of engineers, driving service excellence, and ensuring the efficient delivery of security, fire, and life safety systems across a diverse client base.
This is an exciting opportunity for an experienced manager with a strong background in technical services to lead a team, maintain high standards of service delivery, and contribute to the strategic growth of the region.
Key Responsibilities
- Lead, mentor, and develop a team of service engineers across the Midlands. Ensure engineers are trained, motivated, and consistently delivering exceptional service standards.
- Oversee the day-to-day service operations, ensuring that all reactive, planned maintenance, and installation works are completed to the highest standards. Manage service levels and ensure all KPIs and SLAs are met.
- Client Relationship Management: Build and maintain strong relationships with key clients, ensuring customer satisfaction and identifying opportunities for service improvements or additional services.
- Oversee the scheduling and coordination of service works, ensuring that projects are delivered on time, within budget, and in compliance with client requirements and industry standards.
- Ensure that all service activities are carried out in full compliance with health and safety regulations and internal policies. Conduct regular safety audits and risk assessments.
- Budget & Cost Management: Manage the regional service budget, ensuring efficient resource allocation and controlling costs without compromising quality. Produce regular reports for senior management.
- Implement and drive initiatives to improve operational efficiency, quality of service, and customer satisfaction. Continuously monitor market trends and industry developments to stay ahead of the competition.
- Provide escalation support for urgent service issues and participate in the on-call rota for emergency out-of-hours support when required.
Essential Skills & Experience
- Proven experience as a Service Manager or Regional Manager within a technical field (preferably within security, fire, or life safety systems)
- Strong team management and leadership skills, with a track record of developing and motivating engineers
- Excellent understanding of service delivery, performance management, and customer relationship management
- Ability to manage budgets, costs, and resources efficiently
- In-depth knowledge of health and safety regulations and industry standards (e.g., BS 5839, NSI, BAFE)
- Strong communication and interpersonal skills, able to engage with both clients and internal teams
- Full UK driving licence
- IT literate with experience using service management software and MS Office suite
Desirable (But Not Essential)
- Technical Certifications in security, fire, or life safety systems (e.g., City & Guilds, FIA, NSI accredited)
- Previous experience working with CCTV, access control, fire alarms, or intruder systems
- Experience in a similar multi-site management role, ideally in the Midlands
- Project management qualifications (e.g., Prince2, APM) or experience managing large-scale projects
What’s on Offer
- Up to £60,000 (dependent on experience)
- Earn additional income based on service delivery and team performance
- Fully expensed company vehicle
- Company phone, laptop/tablet, uniform, and all necessary tools provided
- 40 hours per week + flexible working where possible
- 25 Days Holiday + Bank Holidays
- Pension Scheme, Life Insurance, and additional company benefits
- Ongoing professional development with access to manufacturer-specific training and certifications
- Clear paths for career development within the company
- Join a forward-thinking company that values innovation, leadership, and service excellence
About My Client
My client is a market leader in the provision of advanced life safety, security, and fire protection systems. They pride themselves on delivering high-quality, reliable, and innovative solutions across various industries, including commercial, residential, healthcare, and government sectors. With a strong emphasis on customer satisfaction, operational excellence, and continuous improvement, they are now looking for a skilled Regional Service Manager to lead their Midlands-based operations.
This is a fantastic opportunity for an experienced service manager looking to take the next step in their career and join an established, well-respected organisation with a focus on employee development and long-term success.
How to Apply
To apply for the Regional Service Manager role, please send your most up to date CV to the email in the job advert.
Regional Service Manager employer: Westwood Recruitment Solutions Ltd
Contact Detail:
Westwood Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager
✨Tip Number 1
Network with professionals in the security and fire safety industry. Attend relevant events or join online forums to connect with others who may have insights or leads on the Regional Service Manager role.
✨Tip Number 2
Research the company thoroughly. Understand their values, recent projects, and any challenges they face in the Midlands region. This knowledge will help you tailor your approach during interviews and discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide specific examples of how you've driven service excellence and improved operational efficiency.
✨Tip Number 4
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Being able to speak confidently about these metrics will demonstrate your understanding of the position's requirements.
We think you need these skills to ace Regional Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly within technical fields like security or fire safety. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience managing teams. Mention specific achievements that align with the responsibilities outlined in the job description, such as improving service delivery or managing budgets.
Highlight Relevant Skills: In your application, emphasise your understanding of health and safety regulations, customer relationship management, and performance management. These are essential skills for the Regional Service Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Westwood Recruitment Solutions Ltd
✨Showcase Your Leadership Skills
As a Regional Service Manager, you'll be leading a team of engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed teams in the past.
✨Demonstrate Technical Knowledge
Make sure you have a solid understanding of security, fire, and life safety systems. Brush up on relevant regulations and standards, as well as any technical certifications you may hold, to impress during technical discussions.
✨Prepare for Client Relationship Scenarios
Client relationship management is key in this role. Think of examples where you've built strong client relationships or resolved conflicts effectively, and be ready to share these stories during the interview.
✨Discuss Budget Management Experience
Since managing budgets is part of the job, be ready to talk about your experience with budget control and resource allocation. Highlight any successful cost-saving initiatives you've implemented in previous roles.
