At a Glance
- Tasks: Lead UK operations, optimising logistics and ensuring exceptional service.
- Company: Dynamic eCommerce company with a high-performance culture.
- Benefits: Flexible working, 25 days holiday, exclusive discounts, and wellbeing support.
- Other info: Regular travel and excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: 5+ years in logistics, strong analytical skills, and team-oriented mindset.
The predicted salary is between 60000 - 80000 € per year.
As a Team Lead/Head of UK Operations, you will take ownership of our fulfillment and logistics operations, ensuring our UK supply chain delivers exceptional service, efficiency, and scalability. You will manage the strategic and operational relationship with our third‑party logistics (3PL) partner, drive performance across warehouse and delivery operations, and continuously optimise KPIs such as inbound, outbound, inventory accuracy, and lead times. By translating demand trends and growth plans into actionable plans, you will ensure smooth operations, strong peak performance, and an excellent customer experience. You will also ensure operational compliance with statutory and governance requirements and represent the company in relevant legal and regulatory matters. This is a permanent position based in the United Kingdom with regular onsite presence and travel.
What you’ll do:
- Manage the operational relationship with our UK‑based 3PL fulfillment partner, acting as the key point of contact and ensuring alignment with business objectives, contractual agreements, and Westwing standards.
- Monitor and continuously optimise warehouse SLAs and KPIs (inbound, outbound, inventory accuracy, lead times, capacity utilisation), driving structured performance management through regular business reviews and data‑driven improvement initiatives.
- Drive the setup, optimisation, and scaling of last‑mile and line‑haul operations in the UK, ensuring service quality, cost‑efficiency, operational resilience and long‑term scalability.
- Translate demand trends, seasonality, and growth plans into proactive capacity and resource planning to ensure fulfillment readiness and smooth peak execution.
- Align cross‑functionally with Logistics, Planning, Customer Experience, Tech, and Finance to resolve operational challenges and improve the end‑to‑end customer journey.
- Ensure full compliance with Westwing’s operational standards, inventory governance, reporting accuracy, and financial alignment at the 3PL site.
- Implement structured reporting, dashboards, and escalation frameworks, enabling data‑driven decision‑making and early risk mitigation, leveraging AI where beneficial.
- Conduct regular onsite audits and partner reviews, identifying improvement opportunities and strengthening relationships with logistics partners and carriers.
Qualifications:
- Degree in supply chain management, logistics, business administration, or a related field.
- 5+ years of experience in logistics, fulfillment, or supply chain management, ideally within a fast‑paced eCommerce or retail environment.
- Proven experience managing 3PL providers, including SLA governance, contract management, and performance‑improvement initiatives.
- Strong understanding of UK last‑mile and line‑haul logistics networks, including carrier management and cost‑performance trade‑offs.
- Analytical and data‑driven mindset with the ability to translate operational data into clear priorities and measurable improvements.
- A high level of ownership with a hands‑on, team‑oriented approach, supporting leadership and driving improvements in a dynamic, scale‑up environment.
- Excellent stakeholder management and communication skills in a cross‑functional and international setting.
- Willingness to travel regularly (30‑40% on average, scaling up to 80% during peak seasons and for onboarding).
Benefits:
- A high‑performance culture built on trust, feedback and collaboration.
- An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone.
- Flexible working mode.
- 25 days of paid holiday plus paid special leave days.
- Exclusive discounts – 40% off Westwing Collection, 20% off third‑party brands, 10% Family & Friends discount, plus special‑occasion vouchers.
- Wellbeing support through mental health resources and private health insurance.
- Enhanced employer pension contributions and enhanced SSP regulations.
Department Operations & Logistics
Team Lead/Head of UK Operations (m/f/d) in London employer: Westwing
At Westwing, we pride ourselves on being an exceptional employer that fosters a high-performance culture built on trust, collaboration, and continuous growth. As the Team Lead/Head of UK Operations, you will thrive in an inspiring international environment that encourages you to take ownership and think big, all while enjoying flexible working arrangements, generous holiday allowances, and exclusive employee discounts. With a strong focus on wellbeing and professional development, Westwing offers a unique opportunity for meaningful and rewarding employment in the dynamic world of eCommerce logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead/Head of UK Operations (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their supply chain challenges and think of ways you can add value. We want to see you come in with ideas on optimising KPIs and enhancing customer experience – show us you mean business!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role. We love candidates who take initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Let’s make this happen together!
We think you need these skills to ace Team Lead/Head of UK Operations (m/f/d) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Team Lead/Head of UK Operations. Highlight your experience in logistics and supply chain management, especially with 3PL providers. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven performance improvements in past roles, and don’t forget to mention your analytical mindset.
Showcase Your Leadership Skills:As a Team Lead, we need someone who can inspire and manage a team effectively. In your application, highlight any leadership experiences you have, especially in dynamic environments. We love seeing how you’ve motivated teams to achieve their goals!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Westwing
✨Know Your Numbers
As a Team Lead/Head of UK Operations, you'll need to be data-savvy. Brush up on key performance indicators (KPIs) related to logistics and fulfillment, such as inventory accuracy and lead times. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your 3PL Experience
Make sure to highlight your experience managing third-party logistics providers. Prepare examples of how you've optimised SLAs and driven performance improvements. This will demonstrate your ability to align with business objectives and manage operational relationships effectively.
✨Demonstrate Cross-Functional Collaboration
This role requires strong stakeholder management skills. Think of instances where you've worked with different teams like Logistics, Planning, and Customer Experience. Be prepared to share how you resolved operational challenges through collaboration and communication.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For example, how would you handle a sudden spike in demand during peak season? Think through your capacity planning strategies and be ready to discuss how you'd ensure smooth operations under pressure.
