At a Glance
- Tasks: Help customers with property queries via phone, email, and SMS.
- Company: Join Westward, a supportive team focused on excellent customer service.
- Benefits: Enjoy a competitive salary, 26 days leave, and work-from-home flexibility.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong IT skills, customer service experience, and excellent communication abilities.
The predicted salary is between 26325 - 26325 £ per year.
We are looking for a Customer Enabling Advisor who has the resilience, empathy, calming nature and who is prepared to go the extra mile to resolve a problem, to come and join our busy team on a fixed term contract until January 2027.
You will be communicating with our customers using various digital methods (phone, email and occasionally SMS) about their properties. This may include repairs, property inspections, tenancy/estate management related queries, rent payments or updating personal information.
You will be required to attend the Newton Abbot office for monthly team meetings and training, so the successful candidate will need to have a manageable travelling distance to Newton Abbot. Full in-house training will be provided, we are looking for advisors who are passionate about delivering an excellent service to our customers. Is this you?
- Ability to proficiently use Microsoft Outlook, Word and Excel
- Strong IT skills able to adapt and learn new software systems
- Experience working in a fast paced customer service environment
- Knowledge of GDPR and data protection
- Excellent communication skills with ability to confidently communicate effectively with people with different needs
The benefits of working for Westward include:
- A competitive annual salary of £26,325 per annum
- 26 days annual leave + Bank Holidays
- Work from home setup
- Employee Healthcare plan with retail discount scheme
- Company pension scheme with matched contributions up to 10% of salary
- £250 refer a friend scheme
- Colleague and Team Recognition Awards
- Training opportunities
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our employees and communities we support.
Customer Enabling Advisor - 6 months in Newton Abbot employer: Westward Housing
Westward is an excellent employer that prioritises employee well-being and professional growth, offering a competitive salary, generous annual leave, and a supportive work-from-home setup. With a strong focus on training and development, employees are encouraged to enhance their skills while being part of a diverse and inclusive team culture in Newton Abbot. The company also provides unique benefits such as an employee healthcare plan and recognition awards, making it a rewarding place to work for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enabling Advisor - 6 months in Newton Abbot
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Westward Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Westward Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Enabling Advisor - 6 months in Newton Abbot
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Westward Housing.
How to prepare for a job interview at Westward Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Westward Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Westward Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
