At a Glance
- Tasks: Help customers with property queries via phone, email, and SMS.
- Company: Join a supportive team at Westward, focused on excellent customer service.
- Benefits: Enjoy a competitive salary, 26 days leave, and a healthcare plan.
- Other info: Full training provided; great opportunities for personal and professional growth.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong IT skills and experience in fast-paced customer service environments.
The predicted salary is between 26325 - 26325 £ per year.
We are looking for a Customer Enabling Advisor who has the resilience, empathy, calming nature and who is prepared to go the extra mile to resolve a problem, to come and join our busy team on a 12 month fixed term contract covering maternity leave.
You will be communicating with our customers using various digital methods (phone, email and occasionally SMS) about their properties. This may include repairs, property inspections, tenancy/estate management related queries, rent payments or updating personal information.
You will be required to attend the Newton Abbot office for monthly team meetings and training, so the successful candidate will need to have a manageable travelling distance to Newton Abbot. Full in-house training will be provided, we are looking for advisors who are passionate about delivering an excellent service to our customers. Is this you?
- Ability to proficiently use Microsoft Outlook, Word and Excel
- Strong IT skills able to adapt and learn new software systems
- Experience working in a fast paced customer service environment
- Knowledge of GDPR and data protection
- Excellent communication skills with ability to confidently communicate effectively with people with different needs
The benefits of working for Westward include:
- A competitive annual salary of £26,325 per annum
- 26 days annual leave + Bank Holidays
- Work from home setup
- Employee Healthcare plan with retail discount scheme
- Company pension scheme with matched contributions up to 10% of salary
- £250 refer a friend scheme
- Colleague and Team Recognition Awards
- Training opportunities
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our employees and communities we support.
Customer Enabling Advisor in Newton Abbot employer: Westward Housing
Westward is an excellent employer that prioritises employee well-being and professional growth, offering a competitive salary, generous annual leave, and a supportive work-from-home setup. With a strong focus on training and development, employees are encouraged to enhance their skills while being part of a collaborative and inclusive team culture in Newton Abbot. The company also values recognition and rewards, ensuring that every team member feels appreciated for their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enabling Advisor in Newton Abbot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Westward Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Westward Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Enabling Advisor in Newton Abbot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Westward Housing:Your cover letter is your chance to shine! Tell us why you want to work at Westward Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Westward Housing!
How to prepare for a job interview at Westward Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
