Leasehold and Homeownership Officer
Agile Homeworker with designated office in Newton Abbot or Bideford
36.25 hours per week
£36,472 per annum
We have an exciting opportunity for a Leasehold & Homeownership Officer to join Westward's Housing team. This is a new and important role for Westward, created to strengthen and shape our homeownership service as we respond to a changing legislative and regulatory landscape. Working with leaseholders, shared owners and freeholders, you will play a key role in ensuring we deliver a high-quality, compliant and customer-focused service.
This is an opportunity for someone who enjoys working both autonomously and collaboratively to provide excellent service to our customers. As Westward's specialist lead for homeownership matters, you will be trusted to manage your own workload, provide expert advice and guidance, influence service improvements and help prepare the organisation for future leasehold and homeownership reforms, whilst working closely with colleagues across Housing, Property Services, Finance and Development.
Duties include:
- Acting as the primary point of contact for leaseholders, shared owners and freeholders, providing expert advice and resolving complex enquiries and disputes.
- Leading on key homeownership services including service charges, Shared Ownership rent reviews, staircasing, resales and lease administration.
- Monitoring legislative and regulatory change, developing service improvements and helping shape the future of Westward's homeownership service.
Is this you?
- Strong knowledge of leasehold, freehold and shared ownership management, with experience of service charges and homeownership administration.
- Able to work independently whilst building effective relationships and communicating complex information clearly.
- Proactive, customer-focused and aligned to Westward's values of Be Proactive, Always Engage and Show Integrity.
The benefits of working for Westward include:
* A competitive annual salary of £36,472
* 26 days annual leave + Bank Holidays with the option to purchase an additional week’s leave
* Healthcare plan with retail discount scheme
* Company pension scheme with matched contributions up to 10%
* Work from home
* £250 Refer a friend scheme
* Colleague and Team recognition awards
If you would like to come and work for Westward, please apply today by completing and submitting your online application via our vacancies page. To view the job description and person specification please click here
Closing date: 5th November 2026
Interview date: 13th November 2026
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our employees and communities we support.
Leasehold and Homeownership Officer employer: Westward Housing
Westward is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the vulnerable communities they serve. With competitive salaries, generous annual leave, and a commitment to employee growth through learning opportunities, working as a Housing Worker in Bideford provides a meaningful chance to make a real difference in the lives of older people while enjoying a fulfilling career.
