At a Glance
- Tasks: Manage customer complaints and provide top-notch support to ensure satisfaction.
- Company: Join Westward Housing Group, a supportive and engaging workplace.
- Benefits: Enjoy enhanced annual leave, healthcare plan, and development opportunities.
- Other info: Part-time role with occasional travel for training and growth.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 15430 - 15430 £ per year.
Westward Housing Group is looking for a motivated Customer Services Coordinator to join their Customer Engagement team. This part-time, permanent position offers a salary of £15,430 (FTE £30,860) per annum, with homeworking capabilities and occasional travel to offices in Newton Abbot or Bideford for training.
The ideal candidate will effectively manage customer complaints and provide support, ensuring high standards of service.
Employees enjoy enhanced annual leave, a healthcare plan, and opportunities for development.
Remote Customer Care & Claims Coordinator employer: Westward Housing Group
Westward Housing Group is an excellent employer that prioritises employee well-being and professional growth. With a supportive work culture, enhanced annual leave, and a comprehensive healthcare plan, team members can thrive both personally and professionally while enjoying the flexibility of remote work. The opportunity for occasional training at our offices in Newton Abbot or Bideford further enriches the experience, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Care & Claims Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Westward Housing Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle complaints or tricky situations, as this role is all about keeping customers happy!
✨Tip Number 3
Show off your skills! During the interview, highlight any relevant experience in customer care or claims coordination. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Remote Customer Care & Claims Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Coordinator role. We want to see how you can effectively manage customer complaints and provide top-notch support!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience:If you've got experience in customer service or claims coordination, make sure to spotlight that in your application. We love seeing how your past roles have prepared you for this position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Westward Housing Group
✨Know the Company Inside Out
Before your interview, take some time to research Westward Housing Group. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Services Coordinator, you'll likely face various customer complaints. Think of specific examples from your past experiences where you successfully resolved issues. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
