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- Tasks: Oversee schedules, manage workloads, and handle customer queries from home.
- Company: Join Westward, a supportive team with a focus on community.
- Benefits: Enjoy a competitive salary, enhanced leave, healthcare plan, and training opportunities.
- Why this job: Make a real difference while working flexibly and developing your skills.
- Qualifications: Experience in customer service or scheduling, and proficiency in Microsoft Office 365.
- Other info: Work from home with occasional office visits and great career growth potential.
The predicted salary is between 25435 - 25435 £ per year.
Homeworking with designated office in Bideford. 36.25 hours per week. 6 month fixed term contract. Salary: £25,435 per annum. Right now, we have a new exciting opportunity for a Works Planner to join our Business Support team based in Bideford. The role is a full-time, Monday to Friday position and is being offered as a homeworking position on a 6 month fixed term contract. There will be a requirement to attend the Tarka House office occasionally, so being able to travel to Bideford is essential.
As part of the team you will effectively oversee diaries, schedule works, and manage operatives’ workloads to ensure completion of all jobs and tasks by the end of each working day.
Responsibilities- Handling customer queries
- Sourcing and ordering of materials for works
- Arranging van stock replenishment
- Providing job status updates to our customers
- Rescheduling appointments
- Customer service, planning or scheduling experience
- Competent in the use of Microsoft Office 365 packages
- Experience working with various digital or bespoke systems
- Confident communicator with customers and colleagues
- Self motivated with the ability to prioritise tasks and manage varied workloads
- A competitive annual salary of £25,435
- Enhanced Annual leave of 26 days + bank holidays
- Paid for Healthcare plan (Westfield Health) with retail discount benefits
- Company pension scheme - up to 10% of salary
- Work from home setup
- Training opportunities
- £250 refer a friend scheme
- Office on-site parking
If you would like to come and work for Westward, please apply today by completing and submitting your online application via our vacancies page.
Closing Date: 6th March 2026
Interview Date: 13th March 2026
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our People and communities that we support.
Works Planner in Northam employer: Westward Housing Group
Contact Detail:
Westward Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Planner in Northam
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Westward. A friendly chat can sometimes lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to planning and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your tech skills! Since the role involves using Microsoft Office 365 and other digital systems, be ready to discuss your experience with these tools during the interview. We want to see how you can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Westward.
We think you need these skills to ace Works Planner in Northam
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service, planning, or scheduling. We want to see how your skills align with the Works Planner role, so don’t hold back!
Show Off Your Tech Skills: Since you'll be using Microsoft Office 365 and possibly other digital systems, mention any specific tools or software you’re familiar with. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your communication skills in action!
Apply Through Our Website: Don’t forget to submit your application via our vacancies page! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Westward Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Works Planner role. Familiarise yourself with the responsibilities like scheduling works and managing workloads. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since handling customer queries is a key part of the job, prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. This will demonstrate your ability to communicate effectively and handle various situations.
✨Brush Up on Microsoft Office 365
As the role requires competency in Microsoft Office 365, take some time to review the tools you'll be using, especially Excel for scheduling and tracking. Being able to discuss how you've used these tools in previous roles will give you an edge.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, work culture, or specific challenges the Business Support team faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.