At a Glance
- Tasks: Engage with customers, ensuring their voices are heard and building strong relationships.
- Company: Join a supportive team at Westward, focused on community engagement.
- Benefits: Enjoy a competitive salary, flexible homeworking, and generous annual leave.
- Other info: Opportunities for training and career growth in an inclusive environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and experience in customer service are a plus.
The predicted salary is between 29263 - 29263 £ per year.
Agile Homeworker with designated office in Bideford 36.25 hours per week. Salary: £29,263 per annum.
We have an exciting opportunity for a customer focused individual to join us in the Customer Engagement team as a Customer Liaison Coordinator. This is a full time, permanent, agile homeworking role working Monday to Friday with regular travel to Westward's customers across North and Mid Devon and North Cornwall. In this role you will be working directly with our customers to ensure their voices are heard and the communities we work within thrive.
Duties include:
- Ensure the customer voice is heard and recognised by listening and delivering great customer service.
- Actively engaging with our residents, building and maintaining strong relationships.
- Providing face to face, written and telephone support to customers and assisting the wider team to deliver compliance processes, including gaining access for safety checks.
Is this you?
- Able to develop and maintain good working relationships with both customers and colleagues.
- Able to work independently and within a team, contributing positively to a collaborative working environment.
- Excellent written and verbal communication skills.
- Experience of dealing with members of the public and managing difficult situations through to a successful conclusion is beneficial for this role.
The benefits of working for Westward include:
- A competitive annual salary of £29,263 per annum.
- Work from home setup.
- Enhanced 26 days annual leave + Bank Holidays.
- Healthcare plan with retail discount scheme.
- Company pension scheme with matched contributions up to 10%.
- Refer a friend scheme.
- Colleague and team recognition awards.
- Training opportunities.
If you would like to come and work for Westward, please apply today by completing and submitting your online application via our vacancies page.
Closing date: 14th June 2026.
Initial Teams Interview: 18th or 19th June.
Interview date: 30th June 2026.
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our People and communities we support.
Customer Liaison Coordinator in Northam employer: Westward Housing Group
Westward is an exceptional employer that prioritises customer engagement and community well-being, offering a competitive salary and a flexible work-from-home setup. With a strong focus on employee growth through training opportunities and a supportive work culture, we foster an inclusive environment where every voice is valued. Join us in making a meaningful impact across North and Mid Devon and North Cornwall while enjoying enhanced annual leave and a comprehensive healthcare plan.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Coordinator in Northam
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westward. Understand their values and how they engage with customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your customer service skills and ability to handle difficult situations, as these are key for the Customer Liaison Coordinator role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've built strong relationships or resolved conflicts. This will help you stand out and show that you have what it takes to thrive in this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Liaison Coordinator in Northam
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers and resolved issues, so share specific examples that demonstrate your skills.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Tailor Your Application:Take the time to customise your application for the Customer Liaison Coordinator role. Mention how your skills align with the job description and why you’re excited about working with us at Westward.
Apply Through Our Website:Don’t forget to submit your application through our vacancies page! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Westward Housing Group
✨Know Your Customer Engagement
Make sure you understand the importance of customer engagement in this role. Research how the company interacts with its customers and be ready to discuss your ideas on enhancing those relationships during the interview.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key, prepare examples of how you've successfully communicated with customers in the past. Think about situations where you managed difficult conversations and turned them into positive outcomes.
✨Demonstrate Your Problem-Solving Abilities
Be ready to share specific instances where you've dealt with challenging situations. Highlight your approach to resolving issues and how you ensured customer satisfaction, as this will show your capability to handle the responsibilities of the role.
✨Emphasise Team Collaboration
Even though this is an agile homeworking role, teamwork is still crucial. Prepare to discuss how you've contributed to a collaborative environment in previous roles, and how you can bring that spirit to the Customer Engagement team.
