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For Companies At a Glance
- Tasks: Support tenants and manage housing enquiries while maintaining accurate records.
- Company: Join Westward, a company dedicated to providing quality housing services.
- Benefits: Enjoy a competitive salary, generous leave, and a casual dress code.
- Why this job: Make a real difference in your community while working flexibly from home.
- Qualifications: Strong communication skills and experience in handling challenging situations.
- Other info: Great training opportunities and a friendly, inclusive work environment.
The predicted salary is between 23000 - 31000 £ per year.
We have exciting new opportunities for two Housing Assistants to join our expanding team where you will play a vital role in providing a high-quality tenancy service for Westward customers. The roles are being offered on a full time, permanent basis as agile homeworking contracts, where you will have a designated office in Newton Abbot or Bideford.
Your responsibilities will include:
- Acting as a point of contact for the housing team and responding to enquiries regarding tenancy and estate issues
- Maintaining accurate records of tenancy changes, complaints and anti-social behaviour reports
- Processing mutual exchanges, tenancy references and general estate communications in line with policies and procedures
- Helping our customers to feel supported, informed, and aware of the activities of the organisation
Is this you?
- Ability to proficiently use Microsoft Word, Outlook, Excel and PowerPoint
- Excellent written and verbal communication skills
- Access to a vehicle or the ability to use public transport to carry out key tasks and responsibilities
- Experience of managing difficult situations through to successful conclusion
The benefits of working for Westward include:
- A competitive annual salary of £27,538
- 26 days annual leave + Bank Holidays
- Employee Assistance Program with discount benefits package
- Company pension-matched contributions up to 10%
- Work from home set up
- Training opportunities
- Casual dress code
- £250 refer a friend scheme
If you would like to come and work for Westward, please apply today by completing and submitting your online application via our vacancies page.
Closing date: 18th January 2026
Interview date: 26th and 27th January 2026
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our People and communities we support.
Housing Assistant employer: Westward Housing Group
Contact Detail:
Westward Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Westward on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to housing and tenancy issues. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your tech skills! Since you'll be using Microsoft Office daily, brush up on those programs. Maybe create a quick presentation about how you’d handle a tenancy issue to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Westward team!
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent written communication is key for this role, take the time to craft a clear and concise cover letter. We love seeing candidates who can express themselves well, so make sure your personality shines through!
Be Specific About Your Experience: When detailing your past roles, focus on specific examples that demonstrate your ability to handle tenancy issues or manage difficult situations. We’re looking for real-life scenarios that show how you’ve successfully navigated challenges.
Apply Through Our Website: Don’t forget to submit your application via our vacancies page! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Westward!
How to prepare for a job interview at Westward Housing Group
✨Know Your Stuff
Make sure you understand the role of a Housing Assistant inside out. Familiarise yourself with tenancy services, common issues faced by customers, and how to handle them. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed difficult situations in the past, as this will demonstrate your ability to handle tenant enquiries effectively.
✨Get Tech-Savvy
Brush up on your Microsoft Office skills, especially Word, Excel, and Outlook. You might be asked about your proficiency during the interview, so being able to discuss how you've used these tools in previous roles can give you an edge.
✨Be Ready to Discuss Your Values
Westward values inclusivity and community support, so think about how your personal values align with theirs. Be prepared to share your thoughts on how you can contribute to creating a supportive environment for customers and colleagues alike.
