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- Tasks: Lead and manage a supported housing project, empowering residents to thrive independently.
- Company: Join Westward, a forward-thinking organisation dedicated to community support.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Casual dress code and on-site parking available.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 37068 - 37068 £ per year.
12 months Fixed Term Contract
Mortimer House, Exeter
Salary £37,068 per annum
37.5 hours per week
We are currently recruiting for a Services Manager on a 12-month Fixed Term Contract to manage our supported housing project at Mortimer House, Exeter. We are seeking a manager who either has experience of working within a supported housing project or has worked in a housing management environment. You will be part of an out of hours on-call support rota (approximately one week in every 16 weeks) and will receive an additional payment (currently £150 per week).
Mortimer House is one of our Housing Plus projects where each resident is supported for up to 2 years to develop the skills to understand and maintain their tenancy before being supported to move on to their permanent accommodation.
Duties include:
- Providing effective leadership and guidance to our staff and clients within the project
- Promoting continual review and improvement of services
- Fostering hope and creating conditions in which people can be enabled to live independently, be empowered and thrive
- Being responsible for the performance, management and development of housing management including monitoring and managing charge accounts and representing the organisation at Court (this forms a large part of the role and a proven track record in this area would be an advantage)
Is this you?
- A creative and forward-thinking individual
- An experienced and qualified manager with a strong background in housing management
- Somebody who has a flair for budgeting and cost management
- A person who can promote, continually review and improve the service we provide
- The ability to manage a crisis empathetically and professionally
- Excellent customer service skills and the ability to motivate a team
- Able to work 37.5 per week on a fixed term contract for 12 months
The benefits of working for Westward include:
- A competitive annual salary of £37,068
- 26 days annual leave + Bank Holidays
- Employee Assistance Program with discount benefits package
- Company pension
- Training Opportunities
- Paid for DBS
- Casual dress code
- No personal care responsibilities
- £250 refer a friend scheme
- On site parking
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our People and communities we support. We are committed to equal opportunities and welcome applicants from all sections of the community.
Services Manager in Exeter employer: Westward Housing Group
Contact Detail:
Westward Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Services Manager roles and practice your responses. Highlight your experience in supported housing and how you've fostered independence in others.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams or improved services in previous roles. This will demonstrate your ability to manage and motivate effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Services Manager in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Manager role. Highlight your experience in supported housing or housing management, and don’t forget to showcase your leadership skills and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've improved services or managed teams effectively in the past.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use your application to show how your budgeting flair and customer service excellence have made a difference in previous roles. We want to see how you can bring that to Mortimer House!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Westward Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of supported housing projects and housing management. Familiarise yourself with the specific challenges and successes of Mortimer House, as well as the key responsibilities of a Services Manager. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've effectively led a team or managed a project. Highlight how you fostered an environment of empowerment and independence for clients, as this aligns perfectly with the role's focus on supporting residents to thrive.
✨Be Ready for Crisis Management Questions
Expect questions about how you would handle crises empathetically and professionally. Think of specific scenarios where you've successfully navigated difficult situations, and be ready to discuss your thought process and actions taken.
✨Demonstrate Your Financial Acumen
Since budgeting and cost management are crucial for this role, prepare to discuss your experience in these areas. Bring examples of how you've managed budgets in the past and any strategies you've implemented to improve financial performance.