Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer feedback and support the Customer Services Team Leader effectively.
- Company: Join Westward, a company committed to high standards of customer care.
- Benefits: Enjoy a competitive salary, enhanced leave, healthcare plan, and work-from-home setup.
- Why this job: Make a real difference in customer service while working from home.
- Qualifications: Strong communication skills and a passion for customer care are essential.
- Other info: Flexible working hours with opportunities for training and career growth.
The predicted salary is between 30860 - 30860 £ per year.
Homeworker with designated office in Newton Abbot
36.25 hours per week
Fixed term contract until May 2027
Salary: £30,860 per annum
Right now, we have an exciting opportunity for a Customer Services Coordinator to join our Customer Engagement team on a full time, fixed term contract until May 2027. This is a homeworking position with occasional travel to our Newton Abbot office required for training and team meetings.
In this role you will be responsible for the effective and efficient management of complaints, compliments and compensation claims for the company and provide comprehensive support to the Customer Services Team Leader.
Duties:- Monitoring the progress of complaints, compliments and compensation claims to ensure they are resolved quickly, effectively and fairly.
- Ensuring records are updated and recorded correctly on the appropriate IT systems and keeping staff up to date with the progress.
- Providing regular reports to the Executive team, including analysis on trends and lessons learnt.
- Have an active interest in setting and promoting high standards of customer care
- Able to develop and maintain good working relationships with both customers and colleagues
- Excellent written and verbal communication skills
- Able to plan and organise work to meet deadlines with excellent time management
- A competitive annual salary of £30,860
- Enhanced 26 days annual leave + Bank Holidays
- Healthcare plan with retail discount scheme
- Company pension scheme - matched contributions up to 10% of salary
- Work from home set up
- £250 refer a friend scheme
- Colleague Recognition Awards
- Training opportunities
To view the job description and person specification please click here. If you would like to come and work for Westward, please apply today by completing and submitting your online application via our vacancies page.
Closing date 17th April 2026
Interview date 28th and 29th April 2026
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our People and communities we support.
Customer Services Coordinator employer: Westward Housing Group
Contact Detail:
Westward Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service. Think about how you would handle complaints or compliments, and be ready to share your strategies.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, they want to see how well you can connect with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Westward.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Services Coordinator. We want to see how you can bring high standards of customer care to our team!
Show Off Your Communication Skills: Since excellent written communication is key for this role, take the time to craft a clear and concise cover letter. We love seeing candidates who can express their thoughts effectively, so let your personality shine through!
Highlight Relevant Experience: When detailing your work history, focus on any experience related to managing complaints or providing customer support. We’re looking for examples that demonstrate your ability to resolve issues quickly and fairly.
Apply Through Our Website: Don’t forget to submit your application via our vacancies page! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Westward.
How to prepare for a job interview at Westward Housing Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Services Coordinator. Familiarise yourself with the company's values and how they approach customer care. This will help you demonstrate your genuine interest in the position and show that you're aligned with their goals.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are crucial for this role, prepare to discuss examples from your past experiences where you've effectively communicated with customers or colleagues. Practising clear and concise responses can also help you feel more confident during the interview.
✨Be Ready to Discuss Problem-Solving
As you'll be managing complaints and claims, think of specific instances where you've successfully resolved issues. Be prepared to explain your thought process and the steps you took to ensure a fair resolution. This will highlight your ability to handle challenges effectively.
✨Demonstrate Time Management Skills
With the need to plan and organise work to meet deadlines, come prepared with examples of how you've managed your time in previous roles. Discuss any tools or techniques you use to stay organised, as this will show that you can handle the demands of the job efficiently.