At a Glance
- Tasks: Lead and innovate housing services to enhance customer satisfaction and community resilience.
- Company: Dynamic organisation focused on shaping the future of housing services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a diverse team committed to creating thriving communities.
- Why this job: Make a real impact in housing while inspiring teams and driving change.
- Qualifications: Proven leadership in housing and a passion for customer experience.
The predicted salary is between 79000 - 79000 £ per year.
Agile Homeworker with designated office in Newton Abbot
36.25 hours per week
£79,000 per annum
We have a new and exciting role shaping the future of housing services and making a real difference in delivering for our customers. We're looking for an exceptional Assistant Director of Housing to lead high-performing services, inspire teams, and drive innovation across tenancy management, lettings, income, independent living and leasehold services. This is a milestone opportunity to step into a strategic leadership role at the heart of Westward's customer offer.
In this role, you will:
- Lead and shape a broad, high-impact housing portfolio spanning tenancy management, lettings, financial inclusion, income, independent living and leasehold services.
- Champion service innovation and customer satisfaction by using data, insight and feedback to improve performance and experience.
- Drive compliance with the Regulator of Social Housing consumer standards and provide expert guidance on housing policy, tenancy and leasehold legislation.
- Inspire, lead and develop talented teams to deliver outstanding services for customers and strong organisational outcomes.
- Work in partnership across the organisation and with external stakeholders, local authorities and partners to build thriving communities and resilient neighbourhoods.
- Oversee budgets, performance, risk and continuous improvement across housing and leasehold services.
- Support a modern, digital approach to communication and service delivery that meets the evolving needs of customers.
We're looking for a confident, forward-thinking leader with the energy and commercial awareness to influence at a senior level and deliver meaningful change. You'll bring a strong track record in housing leadership, a passion for customer experience, and the ability to balance strategic thinking with operational excellence.
If you're ready to lead with purpose, influence at the highest level, and help shape exceptional housing services for the future, we'd love to hear from you.
Application details
Closing date: 1st July 2026
Interview Date: 8th July and 14th July 2026
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our employees and communities we support.
Assistant Director of Housing employer: Westward Housing Group
At Westward, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Located in the vibrant community of Newton Abbot, we offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring our employees can thrive both personally and professionally. Join us in making a meaningful impact on housing services while working alongside passionate teams dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Housing
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Westward Housing Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Westward Housing Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Assistant Director of Housing
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Westward Housing Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Westward Housing Group
✨Get to Know Public Sector Values
Before your interview with Westward Housing Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Westward Housing Group.
