At a Glance
- Tasks: Provide person-focused support and care to enhance customer well-being.
- Company: Join a caring team at Headingley Hall Care Home.
- Benefits: Earn £12.43 per hour with flexible part-time hours.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Previous experience as a support worker is essential.
The predicted salary is between 12 - 12 € per hour.
Position: Day or Night Shift Support Worker – Headingley Hall Care Home, 5 Shire Oak Road.
Schedule: Night shift 9 pm‑7 am, Day shift varied. Two part‑time positions, 20 hours each.
Overall Objectives
- Ensure all customers receive person‑focused support and care promoting health and well‑being.
- Lead by example in delivering support and care that upholds quality, respect, dignity, independence, and choice for every customer.
Delivering the Vision
- Lead by example to ensure equality, dignity, and respect for all customers and employees.
- Handle face‑to‑face and telephone inquiries efficiently, professionally, and with friendliness.
Quality Management
- Demonstrate pride in the job and organisation.
- Maintain a professional appearance according to uniform standards.
- Deliver support and care in accordance with individual support plans and the Quality Management System, following training and instructions from the Outreach Manager.
- Work in a clean and tidy manner to minimise intrusion in customers’ homes.
- Ensure health and safety for self and customers through best practices and Westward Care Health and Safety guidelines.
- Complete all paperwork accurately and within agreed timeframes.
Being Part of the Team
- Collaborate effectively with team members to deliver care and ensure smooth operation of the At Home Service.
- Share knowledge, skills, and information to enhance customer experience.
- Participate in training and development to meet mandatory requirements and identified needs.
Communication
- Provide timely information and feedback on activities to the Outreach Manager at agreed intervals and formats.
- Use various communication methods to meet customer needs and build positive relationships.
- Maintain confidentiality as required.
- Participate in team and individual meetings with Line Manager as necessary.
Customer Service
- Deliver support and care that encourages independence and enables customers to retain dignity, respect, and choice.
- Support customers in identifying and participating in social and leisure activities they enjoy.
- Lead by example in support and care, proactively addressing issues to satisfactory resolution.
- Identify opportunities for continuous improvement in customer service and new services, communicating ideas to the Outreach Manager.
- Create an outstanding first impression for customers.
- Foster an ethos anticipating customer needs and prioritising customer satisfaction.
- Treat customers’ homes and possessions with respect, behaving professionally and friendly while respecting privacy and individuality.
Profitability and Growth
- Manage resources effectively to minimise waste and deliver high‑quality care.
- Communicate opportunities for efficiency and effectiveness in own role and as a team.
- Promote Westward Care Ltd’s services and facilities effectively.
Additional Information
- Expected to work to cover sickness and holidays.
- Required to work unsocial hours, including nights, weekends, and Bank Holidays as needed.
- Service operates 24/7, requiring flexibility to meet service needs.
- Job description subject to review and changes in consultation with the post holder.
Level of DBS disclosure required: Enhanced
Required Criteria
- Previous experience working as a support worker.
- Ability to work as part of a team and with own initiative.
Closing Date: Tuesday 26th May 2026
Contract Type: part‑time
Salary: £12.43 hourly
Outreach Worker - Days and Nights employer: Westward Care
Westward Care Ltd is an exceptional employer that prioritises the well-being and professional growth of its staff, offering a supportive work culture where teamwork and respect are at the forefront. With flexible part-time positions available at Headingley Hall Care Home, employees benefit from comprehensive training opportunities and the chance to make a meaningful impact in the lives of customers while enjoying a competitive hourly wage. Join us in fostering dignity, independence, and choice for every individual we support, all within a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Worker - Days and Nights
✨Tip Number 1
Get to know the company! Research Headingley Hall Care Home and understand their values. When you walk in for your interview, show them you’re not just another candidate – you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of an Outreach Worker, especially around customer care and teamwork.
✨Tip Number 3
Dress to impress! Make sure you look professional and tidy when you show up. First impressions matter, and looking the part shows you take the role seriously and respect the customers you'll be working with.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outreach Worker - Days and Nights
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting others shine through. We want to see how much you care about promoting health and well-being for our customers.
Tailor Your Experience:Make sure to highlight any previous experience as a support worker. We’re looking for specific examples that demonstrate your ability to work as part of a team and your initiative in providing person-focused care.
Be Professional:Keep your application neat and tidy, just like we expect you to maintain a clean environment for our customers. A professional appearance in your written application reflects the pride we take in our work.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Westward Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outreach Worker. Familiarise yourself with the job description and think about how your previous experience aligns with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As an Outreach Worker, you'll be interacting with customers regularly. Prepare examples of how you've successfully communicated and built relationships in past roles. Highlight your ability to handle inquiries professionally and with friendliness, as this is crucial for creating a positive first impression.
✨Demonstrate Your Commitment to Quality Care
Be ready to discuss how you ensure quality and dignity in care. Think of specific instances where you led by example or improved customer service. This will show that you take pride in your work and are dedicated to promoting health and well-being for customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
