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For Companies At a Glance
- Tasks: Provide person-focused support and care to enhance customer well-being.
- Company: Join Westward Care, a passionate team dedicated to making a difference.
- Benefits: Competitive pay, ongoing training, and opportunities for personal growth.
- Why this job: Make a real impact in people's lives while working in a supportive environment.
- Qualifications: Experience as a support worker and ability to work collaboratively.
- Other info: Flexible hours required, including nights and weekends, with a focus on quality care.
The predicted salary is between 12 - 16 £ per hour.
Location: Headingley Hall Care Home, 5 Shire Oak Road
Responsibilities
- Ensure all customers receive person-focused support and care promoting health and well-being.
- Lead by example in delivering support and care that upholds quality, respect, dignity, independence, and choice for every customer.
About The Role
Main Duties
- Delivering the Vision
- Lead by example to ensure equality, dignity, and respect for all customers and employees.
- Handle face-to-face and telephone inquiries efficiently, professionally, and with friendliness.
Quality Management
- Demonstrate pride in the job and organization.
- Maintain a professional appearance according to uniform standards.
- Deliver support and care in accordance with individual support plans and the Quality Management System, following training and instructions from the Outreach Manager.
- Work in a clean and tidy manner to minimize intrusion in customers' homes.
- Ensure health and safety for self and customers through best practices and Westward Care Health and Safety guidelines.
- Complete all paperwork accurately and within agreed timeframes.
Being Part of the Team
- Collaborate effectively with team members to deliver care and ensure smooth operation of the At Home Service.
- Share knowledge, skills, and information to enhance customer experience.
- Participate in training and development to meet mandatory requirements and identified needs.
Communication
- Provide timely information and feedback on activities to the Outreach Manager at agreed intervals and formats.
- Use various communication methods to meet customer needs and build positive relationships.
- Maintain confidentiality as required.
- Participate in team and individual meetings with Line Manager as necessary.
Customer Service
- Deliver support and care that encourages independence and enables customers to retain dignity, respect, and choice.
- Support customers in identifying and participating in social and leisure activities they enjoy.
- Lead by example in support and care, proactively addressing issues to satisfactory resolution.
- Identify opportunities for continuous improvement in customer service and new services, communicating ideas to the Outreach Manager.
- Create an outstanding first impression for customers.
- Foster an ethos anticipating customer needs and prioritising customer satisfaction.
- Treat customers' homes and possessions with respect, behaving professionally and friendly while respecting privacy and individuality.
Profitability and Growth
- Manage resources effectively to minimize waste and deliver high-quality care.
- Communicate opportunities for efficiency and effectiveness in own role and as a team.
- Promote Westward Care Ltd's services and facilities effectively.
Additional Information
- Expected to work to cover sickness and holidays.
- Required to work unsocial hours, including nights, weekends, and Bank Holidays as needed.
- Service operates 24/7, requiring flexibility to meet service needs.
- Job description subject to review and changes in consultation with the post holder.
- Level of DBS disclosure required: Enhanced.
Skills Needed
- Previous experience working as a support worker.
- Ability to work as part of a team and with own initiative.
Closing Date Thursday 19th February, 2026
Contract Type: fulltime
Salary: £12.43 Hourly
Outreach Worker - Days and Nights in Leeds employer: Westward Care
Contact Detail:
Westward Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outreach Worker - Days and Nights in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Westward Care's values and mission. This way, you can show how your passion for care aligns with their goals, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be handling face-to-face inquiries, role-play with a friend or family member. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Show off your teamwork spirit! Be prepared to share examples of how you've collaborated with others in previous roles. Highlighting your ability to work well with a team will resonate with the Outreach Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Westward Care family!
We think you need these skills to ace Outreach Worker - Days and Nights in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for care and support shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that highlight this.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that align with our values of quality, respect, and integrity. This shows us you understand what we’re all about!
Be Professional Yet Friendly: Remember, we value professionalism but also a friendly approach. Use a warm tone in your writing, and don’t forget to proofread for any errors. A polished application reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Westward Care
✨Know the Company Inside Out
Before your interview, take some time to research Westward Care. Understand their values, mission, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As an Outreach Worker, you'll be interacting with customers daily. Prepare examples from your past experiences where you've demonstrated empathy, respect, and effective communication. Highlight how you’ve handled challenging situations while maintaining dignity and independence for those you support.
✨Dress the Part
First impressions matter! Make sure to dress professionally and adhere to any uniform standards mentioned in the job description. This shows that you take the role seriously and are ready to represent the company’s values right from the start.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values and expectations.
