At a Glance
- Tasks: Welcome residents and visitors while providing essential administrative support.
- Company: Join a caring team at Westward Care Ltd, dedicated to creating a warm environment.
- Benefits: Earn £12.85 per hour with flexible part-time hours and valuable experience.
- Other info: Ideal for those seeking a dynamic role in a supportive healthcare setting.
- Why this job: Be the friendly face that makes a difference in people's lives every day.
- Qualifications: Strong communication skills and proficiency in MS Office are essential.
The predicted salary is between 12 - 13 £ per hour.
We are seeking an articulate, welcoming, and organised Part-Time Receptionist / Administrator to join our pool of Bank Staff at Westward Care Ltd. As the first point of contact for our residents, visitors, families, and professionals, you will play a key role in creating a warm, professional, and efficient environment.
This is a varied position combining front-of-house customer service with core administrative support. The ideal candidate will have a confident telephone manner, excellent communication skills, and the ability to remain calm and composed during busy periods. Proficient in the use of MS Office programmes.
About this role
- Front of House & Reception: Warmly greet and assist residents, family members, visitors, contractors, and health professionals. Manage incoming phone calls promptly and professionally, directing queries or taking clear messages as needed. Maintain a tidy, welcoming, and secure reception area.
- Administrative Support: Perform general clerical and administrative tasks such as mail handling, filing, photocopying, typing correspondence and using Excel spreadsheets for tracking and invoicing. Assist with maintaining resident records, visitor logs, and staff management administrative tasks. Coordinate with internal departments (care staff, kitchen, maintenance) to pass on relevant information smoothly.
- Communication & Coordination: Act as a polite, helpful, and empathetic point of contact for families and external agencies. Maintain confidentiality and handle sensitive information in line with care home policies and GDPR.
Required:
- Articulate with strong written and verbal communication skills.
- Confident and professional telephone manner.
- Strong organizational skills and ability to prioritize tasks in a busy environment.
- Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations.
- Computer literate (proficient with Microsoft Office / Outlook / Word / Excel).
- Flexibility is key to this Bank Role to cover holidays, sickness and absences at short notice.
Preferred:
- Previous experience in a Front of House, Hospitality, or Care Home setting.
- Car Owner is preferable.
How to Apply: If you are interested in joining our team at Pennington Court Care Home, please submit your updated CV and a short covering letter detailing your relevant experience.
Important Information
- Location: Headingley Hall, Headingley Hall Care Home, 5 Shire Oak Road, Leeds, England, West Yorkshire, LS6 2DD
- Date Posted: 6th November 2026
- Closing Date: 20th November 2026
- Industry: Healthcare
- Job Type: Part time
- Salary: £12.85 Hourly
Bank Receptionist Administrator - Casual in Leeds employer: Westward Care
Westward Care Ltd is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those looking to thrive in the care sector. With opportunities for professional growth and development, employees are encouraged to enhance their skills while contributing to a welcoming environment for customers and visitors. Located at the Head Office, you will be part of a dedicated team that values high standards of service and compliance, ensuring a rewarding and meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist Administrator - Casual in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Westward Care and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Westward Care and let us see your personality shine through!
We think you need these skills to ace Bank Receptionist Administrator - Casual in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Westward Care.
Get Familiar with Our Brand:Before applying, take some time to learn about Westward Care and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Westward Care
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Westward Care.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Westward Care will surely appreciate.
