At a Glance
- Tasks: Assist in preparing and serving food and drinks to customers with a friendly approach.
- Company: Join a caring team at Westward Care, dedicated to providing excellent service.
- Benefits: Flexible shifts, opportunity for growth, and a supportive work environment.
- Other info: Must be flexible with hours, including weekends and holidays.
- Why this job: Make a difference in people's lives while enjoying a dynamic and social atmosphere.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
The predicted salary is between 18900 - 23100 £ per year.
Shift pattern - 6am - 2pm, 10am - 6pm or 12.00 - 8pm
OVERALL OBJECTIVES:
- To assist in the preparation and serving of food and beverages to customers at Westward Care.
- To ensure the hygiene and cleanliness of the kitchen, dining, and bar facilities meet the required high standards.
About The Role
MAIN DUTIES:
Delivering the Vision
- To contribute to the food and beverage service at Westward Care in a professional and friendly manner.
- To contribute to a welcoming and relaxed atmosphere in the dining and bar facilities that encourages customers to enjoy their meals and socialise if they choose to do so.
- To lead by example to ensure that all customers and employees are treated with equality, dignity, and respect, and every individual feels they can challenge discrimination and harassment in employment practice and service provision.
- To contribute to an ethos of 'right first time and on time' for food and beverage provision and service.
Quality Management
- To demonstrate a sense of pride for the job and the organisation.
- To maintain a professional appearance in accordance with uniform standards.
- To assist in the cleanliness and general appearance of the kitchen, dining, and bar facilities whilst undertaking own duties.
- To ensure that tables and trays are presented to the agreed high standards before each service.
- To ensure that at the end of the service, tables and trays are cleared promptly and efficiently and the kitchen, dining, and bar facilities are left to the required high standard.
- To ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.
- To complete all paperwork accurately to the required standard within agreed timescales.
Being Part of the Team
- To work effectively with other team members to deliver food and beverages to the customers and to contribute to the smooth operation of the kitchen, dining, and bar facilities.
- To contribute to the development of others through the sharing of skills and information to enhance the experience of the customer.
- To participate in training and development to meet mandatory requirements and identified needs.
Communication
- To adopt various methods of communication to meet customer needs and build positive relationships.
- To maintain confidentiality as appropriate.
- To participate in team meetings and individual meetings with Line Manager as required.
Customer Service
- To look for ways to improve customer service and to communicate these ideas to the Catering Manager and/or General Manager.
- To create an outstanding first impression for customers and visitors to Westward Care.
- To create an ethos that anticipates customer needs and puts the customer first.
- To assist in delighting the customer by exceeding their expectations in creative and fun ways, e.g., surprise treats, birthday meals, seeking out someone’s favourite meal.
- To ensure customers and visitors feel welcome at all times and deal with any enquiries professionally and courteously.
- To demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.
Profitability and Growth
- To be responsible for managing resources in own area effectively to minimise waste and deliver food and beverages to the required high standard.
- To contribute to the management of stock levels and date rotation effectively to ensure availability without excessive stock.
- To assist in managing portion size consistently and appropriately to the customer’s individual requirements.
- To communicate opportunities to be more efficient and effective in own role and as a team.
- To have excellent knowledge of Westward Care services and facilities and to promote these at every opportunity.
ADDITIONAL INFORMATION:
- The post holder will be expected to work when required to cover for sickness and holidays.
- You will be required to work unsocial hours, weekends, and Bank Holidays.
- The service operates 24 hours per day, seven days per week, and flexibility is essential to meet the needs of the service.
- This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the home and organisation – in consultation with the post holder.
- Level of DBS disclosure required: Enhanced.
Catering Assistant in Leeds employer: Westward Care
At Pennington Court, we pride ourselves on being an excellent employer, offering a supportive and compassionate work environment for our Care Assistants. With a focus on employee growth and the opportunity to transition from casual to permanent roles, we ensure that our team members feel valued and empowered to make a meaningful difference in the lives of our residents. Located in a welcoming community, our culture fosters collaboration and respect, making it an ideal place for those who are passionate about providing exceptional care.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Assistant in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Westward Care. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Westward Care
Don't be shy about reaching out to Westward Care directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Catering Assistant in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Westward Care and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Westward Care
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
