Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and ensure client satisfaction every day.
- Company: Join a dynamic service-led company using cutting-edge technology.
- Benefits: Enjoy 25 days holiday, flexible working, and full health insurance.
- Other info: Engage in professional development and enjoy a fun office culture.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 2 years of 1st line support experience and excellent communication skills.
Due to continued growth we are currently seeking an experienced 1st Line Technical Analyst to join our amazing team and provide outstanding support to our clients. This role offers an exciting opportunity for someone to join our growing team within a service‑led company that uses cutting edge modern technology. Working closely with our Service Desk Team Leads, this dynamic role will give you the opportunity to get involved with a range of tasks, meaning each day is different. With a high level of responsibility, the role will have a direct impact on the business. Team and client interaction is massive for us; you will know all the clients and have a direct impact on the growth of the team and business.
Responsibilities:
- Acting as the first point of contact for clients seeking technical support.
- Ensuring calls and emails are logged quickly and efficiently.
- Provide remote diagnostics of support cases, following our prioritisation guidelines and ensuring SLA’s are adhered to at all times.
- Supporting our clients via the support system, ensuring our processes and workflows are followed and the system is updated with all call and applicable internal notes.
- Providing well thought out and comprehensive updates to clients, ensuring at best in class client experience is achieved at all times.
- Escalate to 2nd Line support colleagues or request help or advice from colleagues as applicable.
- Complete proactive maintenance of client networks using our proactive support tools.
- Managing client documentation.
- Managing and fulfilling new workstation build requests and user setups.
- Supporting the project or technical consultant team as required – including time onsite with clients.
- Identifying training needs and arranging time for ongoing learning and development with the First Line Technical Response Manager.
- Identifying possible improvements on processes and procedures.
- Working with our process coordinators to review and enhance starter and leaver processes for clients, ensuring consistency, efficiency, and scalability.
Qualifications:
- A minimum of 2 years’ experience in 1st line support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual and good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Office 365 administration & troubleshooting skills.
- Desktop troubleshooting.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software and cloud services such as Azure and AWS would be beneficial.
Benefits:
- 25 days holiday + bank holidays
- Flexible working
- Full health insurance
- Games room including consoles, pool table, tennis table, dartboard
- Well stocked kitchen including a decent coffee machine and teabags, monthly breakfast club, breakfast food, office pick‑n‑mix, and drinks fridge
- Monthly company update day includes a briefing from the Board, team meetings, training sessions, and a ‘grand’ lunch
- Employee Assistance Programme/Support
- Employee & Client referral scheme up to £1,000
- Professional development opportunities including internal training, external certification, general and soft skill development, industry training/conferences, and everything in between
1st Line Technical Analyst in Almondsbury employer: WestSpring IT Limited
Contact Detail:
WestSpring IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Analyst in Almondsbury
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a 1st Line Technical Analyst, you'll be interacting with clients regularly. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you're the perfect fit for the role.
We think you need these skills to ace 1st Line Technical Analyst in Almondsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Technical Analyst role. Highlight your experience in technical support, especially any specific skills like Office 365 or troubleshooting. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Remember, we love a friendly and professional approach, so let your personality come through!
Showcase Your Communication Skills: Since client interaction is key for us, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see that you can provide a best-in-class client experience right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our amazing team at StudySmarter!
How to prepare for a job interview at WestSpring IT Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Office 365, desktop troubleshooting, and network basics. Be ready to discuss your experience with these technologies and how you've used them in past roles.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with clients or colleagues to resolve issues.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific examples of how you've tackled challenging technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting skills.
✨Be Enthusiastic About Learning
This position values ongoing development, so express your eagerness to learn new technologies and improve your skills. Mention any relevant training or certifications you're pursuing or plan to pursue.