At a Glance
- Tasks: Lead daily operations, ensuring exceptional service and team performance in a vibrant hospitality environment.
- Company: Join The Wests Group, a major employer in the Newcastle region with a focus on community and culture.
- Benefits: Enjoy flexible work options, career development programs, and great financial perks like free meals.
- Other info: Diverse workplace welcoming all backgrounds; Aboriginal and Torres Strait Islander peoples encouraged to apply.
- Why this job: Make a real impact by creating memorable experiences for customers and leading a dynamic team.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
Wests Cardiff is seeking an experienced and motivated Duty Manager to join our leadership team. Reporting to the Premise Manager and working closely with department leaders and frontline teams, you will oversee the day-to-day operations of the venue while ensuring exceptional service, compliance, team performance and customer experiences. This is a hands-on leadership role suited to someone who enjoys working in a fast-paced hospitality environment and takes pride in creating positive experiences for customers and team members alike.
As a Duty Manager, you will be responsible for:
- Leading venue operations during your shift across bar, gaming and entertainment areas.
- Delivering exceptional customer service and resolving customer concerns professionally.
- Supporting, coaching and developing team members to achieve high performance.
- Monitoring staffing levels and responding to operational requirements throughout the shift.
- Managing incidents and ensuring workplace health, safety and security procedures are followed.
- Conducting operational, gaming and venue compliance checks.
- Ensuring compliance with the Registered Clubs Act, Liquor Act, Gaming Machines Act and responsible gambling requirements.
- Overseeing cash handling, reconciliations and operational procedures.
- Coordinating shift handovers and communicating key operational updates.
- Supporting the delivery of promotions, events and member experiences.
This is a full-time opportunity requiring availability across a 7-day rotating roster (4-day work week & 3-week rotating roster). As a venue leadership position, shifts will include evenings, weekends and public holidays.
We welcome applications from both internal and external candidates. If an internal candidate is appointed to this role, an additional leadership opportunity may become available within The Wests Group. Suitable candidates identified through this recruitment process, whether internal or external, may also be considered for that opportunity.
About you
You're a confident and approachable leader who enjoys leading teams and creating memorable customer experiences. You understand the balance between delivering excellent service, maintaining compliance standards and achieving operational outcomes. You thrive in a busy club environment, remain calm under pressure and are comfortable making decisions, resolving customer concerns and supporting team members throughout your shift. You take pride in leading by example and fostering a positive team culture.
To be successful in this role, you will have:
- Previous experience as a Duty Manager, Assistant Duty Manager or Supervisor within a club, hotel or hospitality environment.
- Strong knowledge of gaming, liquor licensing and regulatory compliance requirements.
- Experience leading and developing teams in a fast-paced customer service environment.
- Strong conflict resolution, communication and problem-solving skills.
- Experience managing gaming operations, cash handling procedures and venue operations.
- A commitment to workplace health and safety, responsible gambling and service excellence.
Certifications required: RSA, RCG, Tab Basics Certification, First Aid and preferably ARCG.
As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification. All associated checks and costs will be facilitated by The Wests Group.
About us
The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
Being an employee of The Wests Group will give you access to the following perks and benefits:
- Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employee assistance programs (EAP).
- Career: Certificate III in Hospitality (SIT30622 Certificate III in Hospitality (JobReady - Culinary) | Allara Learning), paid traineeships, and leadership programs.
- Financial: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus free meals & coffee for managers on shift.
- Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Duty Manager in Cardiff employer: Wests Group
The Wests Group Australia is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With access to comprehensive benefits such as flexible work options, career advancement opportunities through leadership programs, and a supportive environment that values diversity, employees thrive in a dynamic hospitality setting. Located in the beautiful Newcastle region, team members enjoy a fulfilling career while contributing to a local success story.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wests Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wests Group
Don't be shy about reaching out to Wests Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wests Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wests Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
