Primary Care Triage Nurse in Swindon

Westrop Medical Practice is seeking an experienced clinician to join our multidisciplinary team in a front-line clinical triage and minor illness role. This post focuses on the assessment and management of common acute presentations such as urinary tract infections, rashes, minor infections, and similar conditions that are routinely directed away from GP appointments. You will work closely with the reception and admin teams, providing timely clinical input to ensure patients are seen by the most appropriate clinician and that GP capacity is protected for more complex care.

The role combines clinical assessment, decision-making, and treatment within agreed scope and protocols, supporting safe access and efficient patient flow across a large, busy practice. You will be an important point of contact for managing everyday demand, offering reassurance, treatment, or escalation where needed. This is an excellent opportunity for a confident, experienced practitioner who enjoys autonomous working, clinical variety, and being central to how a practice functions day to day. We offer flexible sessional working, a supportive multidisciplinary environment, and the chance to make a tangible difference to how patients access care.

Main duties of the job

• You will assess and manage patients presenting with common acute conditions such as urinary tract infections, rashes, minor infections, and similar low-acuity presentations.
• Patients will be booked into you directly by the reception team to ensure they are seen promptly and by the most appropriate clinician.
• You will undertake clinical assessments, make treatment decisions within your scope of practice, prescribe where appropriate, provide advice and safety-netting, and elevate to a GP when indicated.
• You will be expected to recognise red flags, manage risk appropriately, and document all consultations clearly and contemporaneously.
• The role involves close working with GPs, nurses, pharmacists, paramedics, and the wider practice team to support safe access and effective use of appointments.
• You may also provide clinical input to support reception teams with appointment allocation, where appropriate.
• You will work in line with practice protocols, local and national guidance, and clinical governance requirements, contributing to audit, learning, and service improvement as required.

About us

Westrop Medical Practice serves a population of over 49,000 in six locations, three are semi-rural locations on the edge of the Cotswolds, one in the centre of Old Town and two in North Swindon. Westrop Medical Practice's mission is to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop, and transform patient care and improve processes in the practices with innovation and technology at the heart of what we do. We also play a highly active role in discussions at an ICA and IC s level. Westrop Medical Practice are members of the Brunel Health Group. Brunel is a group of 14 independent surgeries, who work closely together to offer services such as the COVID vaccination programme and paramedic home visiting service. As a group we provide care to 150,000 patients and we are the largest primary care research group across the Southwest of England.

Job responsibilities

Job Title: Clinical Triage and Minor Illness Clinician
Base: Westrop Medical Practice (Moredon Surgery)
£27 to £30 per hour, depending on experience and qualifications
Contract: Permanent, 20 hours per week
Hours: Flexible sessional working, with cover required on Mondays and Fridays

Job Summary

Westrop Medical Practice is seeking an experienced clinician to undertake a clinical triage and minor illness role within our multidisciplinary team. The postholder will manage a defined range of low-acuity presentations that are routinely directed away from GP appointments, supporting safe access and effective use of clinical capacity across the practice. The role combines autonomous clinical assessment, treatment, and decision-making within scope of practice, with close collaboration with GPs and the wider clinical team.

Main Duties and Responsibilities

• Assess and manage patients presenting with common acute conditions such as urinary tract infections, rashes, minor infections, and similar low-acuity presentations.
• Undertake consultations face to face and/or remotely as required by the service.
• Provide treatment, advice, and safety-netting in line with agreed protocols and guidance.
• Prescribe medications where qualified and appropriate, within scope of practice.
• Identify red flags and elevate promptly to a GP or appropriate service when required.

Triage and Access Support

• Work closely with the reception team, who will book patients directly into the role to support appropriate appointment allocation.
• Provide clinical input where needed to support safe navigation of patients to the correct clinician or service.
• Contribute to protecting GP capacity by managing suitable minor illness demand.

Communication and Team Working

• Work collaboratively with GPs, nurses, pharmacists, paramedics, and administrative staff.
• Communicate clearly with patients regarding diagnosis, treatment plans, and follow-up.
• Maintain professional and effective working relationships across the practice.

Governance and Record Keeping

• Maintain clear, accurate, and contemporaneous clinical records.
• Work in accordance with practice policies, local pathways, and national guidance.
• Participate in audit, learning, and service improvement activity as required.
• Maintain professional registration, revalidation, and mandatory training.

Person Specification

• Registered healthcare professional (NMC or HCPC).
• Significant post-registration clinical experience.
• Experience in managing minor illness presentations.
• Ability to work autonomously and make safe clinical decisions.
• Strong communication and documentation skills.
• Non-medical prescribing qualification (or working towards), within agreed scope of practice.
• Experience working in general practice, urgent care, or community settings.
• Experience supporting access, triage, or demand management models.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.