Assistant Quality Manager in Tewkesbury

Working within a fast-paced environment, the job holder will work with the Quality Manager providing support to the Quality department on day-to-day tasks. The job holder will actively investigate and resolve customer quality queries, facilitate the success of continuous improvement teams, and identify any trends in quality issues before they become a problem.

Job Responsibilities/Key Accountabilities:

• Creating and updating various reports as requested by the Quality Manager
• Managing the Internal and External OFI
• Review findings from Customer audits and update Procedures as required
• Lead and host BSI and Customer (Third party customer audits) deputising as required by the Quality Manager
• Working with the Management Team and Operations Teams to set up continuous improvement actions
• Develop and train staff in Q-Pulse completion and Management for all modules - as agreed with the Quality Manager
• Progress chasing - CAPA’s, OFI’s
• Management of the internal audit system
• Measure effectiveness of Quality Improvement Action Plans - Analysis of Data
• Provide support and manage as appropriate Calibration system
• Manage the Supplier complaint system in Q-Pulse, provide metrics as required
• Investigation of customer queries
• Decisions on quality in absence of the Quality Manager
• Lead Customer on-site meetings with Customer as required by the Quality Manager
• Ensure audit actions are completed and documented
• Actively attend Site Quality Meetings - produce minutes
• Facilitate Continuous Improvement Teams - Including 8D and ERR
• Manage the internal CAPA system
• Provide data to Business Managers and Leadership team on the Quality system on an ad hoc basis as required by the Business and as requested by QM
• Manage and log annual leave and hours worked for QC team as requested by QM
• Lead Quality Department, through active management and provide reporting on efficiencies of the Quality team - deputise as appropriate to QM
• Develop Leadership style through support and Mentoring of the Quality Manager

All functions to be carried out in accordance with ISO 9001:2015 quality management standard requirements with reference to the site's Quality Policy, Policy Manual & relevant Works Instructions. Work with the Quality Manager to ensure that all aspects of PS9000 are integrated into the Quality system.

Knowledge, Skills, Experience:

• Minimum 3 years’ experience in a Quality role at a senior supervisor or entry management level
• Working and some knowledge of relevant accredited standards
• Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines
• Demonstrable experience of change management
• Supervisory experience
• Knowledge of Good Manufacturing Practices (GMP)
• Root cause analysis and problem-solving techniques
• Customer relations skills
• Skilled in information handling, analysis, and presentation
• Competent in using Microsoft Office packages