At a Glance
- Tasks: Support customers by maintaining and repairing high-speed packaging machines.
- Company: Join a global leader in sustainable packaging solutions.
- Benefits: Full-time role with opportunities for travel and professional growth.
- Other info: Dynamic team environment focused on continuous improvement and innovation.
- Why this job: Make a real impact in the packaging industry while innovating boldly.
- Qualifications: 3-5 years experience with electro-mechanical machinery and a customer-oriented mindset.
The predicted salary is between 36000 - 60000 £ per year.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Job Purpose
This role is primarily about supporting our customers in the United Kingdom and occasionally overseas and ensuring that their Smurfit Westrock high speed packaging machines are maintained in excellent condition and run at >98% efficiency. The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of Smurfit Westrock packaging equipment in use at our customer's sites. They ensure that we always work safely and are actively involved in the continuous improvement of our work practices as well as implementing projects.
Role Responsibilities
- Ensuring the safe operation and maintenance of Smurfit Westrock machines
- Installation, commissioning, and customer acceptance of new machines
- Proactively monitoring machine performance and intervening to ensure maximum efficiency
- Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)
- Assessing machine mechanical wear and conducting the planned replacement of worn components
- Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed
- Actively involved with the team to improve our own work practices
- Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required
- Ensuring that the correct tools, spare parts and consumables are available
- Input to the continuous improvement of Smurfit Westrock’s machine design
Knowledge, Skills, Experience
- Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery
- Knowledge and practical experience of PLCs and Mechatronic systems
- Independent, customer-oriented way of working
- Performance-oriented thinking and acting
- Willingness to challenge “we have always done it like this” thinking
- Willingness to travel
- Language: English (Another European language is a plus)
- Project management experience is a plus
- LEAN and Six Sigma experience is a plus
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Seniority level: Mid‑Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Packaging and Containers Manufacturing
Service Engineer - Packaging Machinery in Leicester employer: WestRock Company
At Smurfit Westrock, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and sustainability in the packaging industry. Our commitment to employee growth is evident through continuous training opportunities and a collaborative environment where your contributions are valued. Located in the UK, our team enjoys the unique advantage of working with cutting-edge technology while making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - Packaging Machinery in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the packaging machinery industry, especially those at WestRock. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with electro-mechanical machinery or PLCs, make sure to highlight that in conversations. We want to see how you can bring value to our team!
✨Tip Number 3
Be proactive! When you get the chance to meet potential employers, ask questions about their challenges and share how you could help solve them. It shows you’re not just interested in the job, but in making a real impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the WestRock family.
We think you need these skills to ace Service Engineer - Packaging Machinery in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your experience with electro-mechanical machinery and any relevant projects you've worked on. We want to see how your skills align with our mission of innovating boldly!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for packaging machinery and how you can contribute to our team. Don’t forget to mention your customer-oriented approach and willingness to challenge the status quo – we love that!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. Whether it’s troubleshooting faults or improving processes, we want to know how you think on your feet and keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Smurfit Westrock family!
How to prepare for a job interview at WestRock Company
✨Know Your Stuff
Make sure you brush up on your knowledge of electro-mechanical machinery and PLCs. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the theory but can also apply it practically.
✨Show Your Problem-Solving Skills
Prepare examples of how you've proactively managed maintenance or resolved issues before they escalated. Think about times when you improved efficiency or implemented new practices. This will demonstrate your performance-oriented mindset and willingness to challenge the status quo.
✨Be Customer-Focused
Since this role involves a lot of customer interaction, think about how you've previously supported clients or trained operators. Highlight your independent, customer-oriented approach and how you ensure their needs are met while maintaining safety and efficiency.
✨Ask Smart Questions
Prepare thoughtful questions about the company's approach to continuous improvement and machine design. This shows your genuine interest in the role and helps you understand how you can contribute to their goals. Plus, it gives you a chance to assess if the company aligns with your values.
