Assistant Quality Manager in Leicester

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber‑based packaging forward.

Job Purpose
Working within a fast‑paced environment the job holder will work with the Quality Manager providing support to the Quality department on day‑to‑day tasks. The job holder will actively investigate and resolve customer quality queries, facilitate the success of continuous improvement teams, as well as identify any trends in quality issues before they become a problem.

Job Responsibilities / Key Accountabilities

• Creating and updating various reports as requested by the Quality Manager
• Managing the Internal and External OFI Review findings from Customer audits and update Procedures as required
• Lead and host BSI and Customer (Third party customer audits) deputise as required by the Quality Manager
• Working with the Management Team and Operations Teams to setup continuous improvement actions
• Develop and train staff in Q‑Pulse completion and Management for all modules – as agreed with Quality Manager
• Progress chasing – CAPA’s, OFI’s
• Management of the internal audit system
• Measure effectiveness of Quality Improvement Action Plans – Analysis of Data
• Provide support and manage as appropriate Calibration system
• Manage the Supplier complaint system in Q‑Pulse, provide metrics as required
• Investigation of customer queries
• Decisions on quality in absence of Quality Manager
• Lead Customer on site meetings with Customer as required by Quality Manager
• Ensure audit actions are completed and documented
• Actively attend Site Quality Meetings – produce minutes
• Facilitate Continuous Improvement Teams – Including 8D and ERR
• Manage the internal CAPA system
• Provide data to Business Managers and Leadership team on the Quality system on an ad hoc basis as required by the Business and as requested by QM
• Manage and log annual leave and hours worked for QC team as requested by QM
• Lead Quality Department, through active management and provide reporting on efficiencies of the Quality team – deputise as appropriate to QM
• Develop Leadership style through support and Mentoring of Quality Manager

Quality System
All functions to be carried out in accordance with ISO 9001:2015 quality management standard requirements with reference to the sites Quality Policy, Policy Manual & relevant Works Instructions. Work with Quality Manager to ensure that all aspects of PS9000 are integrated into the Quality system.

Knowledge, Skills, Experience

• Minimum 3 years’ experience in a Quality role at a senior, supervisor or entry management level
• Working knowledge of relevant accredited standards
• Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines
• Demonstrable experience of change management
• Supervisory experience
• Knowledge of Good Manufacturing Practices (GMP)
• Root cause analysis and problem‑solving techniques
• Customer relations skills
• Skilled in information handling, analysis, and presentation
• Competent in using Microsoft Office packages

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.