Customer Service Account Executive

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber‑based packaging forward.

Job Purpose

The purpose of this position is to pursue the company’s corporate goals by actively responding to customer requests and needs, liaising, cooperating and communicating with other appropriate departments to ensure customer requirements are met. The role also involves visiting or contacting existing customers, either at the request of the Customer Services Manager or on an agreed schedule, to maintain existing business and grow accounts.

Key Accountabilities

• Manage daily orders and enquiries from a specific range of customers, achieving an effective workload
• Develop and maintain professional customer relationships to improve communication, understanding and increase loyalty
• Attend customer meetings via telephone or in person as required
• Understand and follow Standard Operating Procedures for order processing and customer communication
• Process sales orders and perform accuracy checks
• Allocate stock maintaining a last‑in‑first‑out process
• Verify correct customer prices are applied to orders and address price issues and requests
• Establish and maintain customer specification files
• Communicate any delivery or service issues promptly to customers and manage any order changes required
• Provide accurate daily, weekly and monthly internal and customer reporting as required
• Support administration, data requests and queries from customers and internal contacts in a timely manner
• Maintain general system housekeeping
• Keep on top of obsolete items, destructions and aged stock
• Submit ideas and assist in implementing projects including cost‑saving and margin improvement initiatives within the appropriate area of influence
• Contribute to achieving individual account and departmental objectives
• Support team resource needs during holiday periods, showing flexibility to assist with other accounts
• Support colleagues in training and continuous improvement activities

Knowledge, Skills, Experience

• Basic understanding of working procedures within a Customer Services department/account responsibility
• Ability to carry out administrative functions accurately and efficiently
• Intermediate to advanced computer skills (Word, Excel, PowerPoint), particularly in Excel
• Attention to detail and accuracy
• Ability to develop empathy with colleagues and customers
• Commercial understanding and awareness
• Confident communication and presentation skills
• Team working experience
• Negotiation skills
• Good knowledge of a packaging manufacturing process desirable
• UK driving licence

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.