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- Tasks: Manage customer orders and enquiries while building strong relationships.
- Company: Join Smurfit Westrock, a leader in sustainable packaging solutions.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a purpose-driven company that values innovation and sustainability.
- Qualifications: Intermediate to advanced computer skills, attention to detail, and empathy are essential.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
JOB PURPOSE:
The purpose of this position is to pursue the company’s corporate goals by actively responding to customer requests and needs. To liaise, co-operate and communicate with other appropriate departments to ensure customer’s requirements are met. Also, to visit/contact existing customers either at the request of the Customer Services Manager or to an agreed schedule to ensure we maintain existing business, and also that we develop and gain more growth from existing accounts.
KEY ACCOUNTABILITIES:
- Manage the day-to-day orders and enquiries from a specific range of customers, achieving an effective workload
- Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business
- Attend customer meetings either via telephone or in person, as required
- Understand and follow Standard Operating Procedures for order processing and customer communication
- Processing sales orders and performing accuracy checks
- Stock allocation maintaining a last in first out process
- Verify the application of correct customer prices to orders and dealing with price issues and price requests
- Establish and maintain customer specification files
- Communicating any delivery or service issues in a timely manner to the customer, as well as managing any order changes required
- Assist in the provision of accurate daily / weekly / monthly internal and customer reporting as required
- Support in administration, data requests and queries from customers and internally in a timely manner
- Ensuring that there is a level of general system housekeeping
- Keeping on top of obsolete items / destructions and aged stock
- Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence
- Contribute to achieving individual account and departmental objectives.
- Support team resource needs during holiday periods, showing flexibility to assist with other accounts
- Support colleagues in training and continuous improvement activities
KNOWLEDGE, SKILLS, EXPERIENCE
- Ability to carry out administrative functions accurately and efficiently
- Computer skills (Word, Excel, Powerpoint) intermediate to advanced level particularly in excel
- Attention to detail and accuracy
- Ability to develop empathy with colleagues and customers
- Basic understanding of working procedures within a within a Customer Services department/ account responsibility.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law. #J-18808-Ljbffr
Customer Service Account Executive employer: WestRock Company
Contact Detail:
WestRock Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Executive
✨Tip Number 1
Familiarise yourself with Smurfit Westrock's values and mission. Understanding their commitment to sustainability and innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your experience in customer service and how you've built relationships with clients in the past. Be ready to share specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Tip Number 3
Brush up on your Excel skills, as this role requires intermediate to advanced proficiency. Consider taking a quick online course or tutorial to ensure you're comfortable with data management and reporting tasks.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of how you've supported team members in previous roles. Highlight any experiences where you contributed to training or improvement initiatives, as teamwork is key in this position.
We think you need these skills to ace Customer Service Account Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Account Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to manage customer relationships, process orders accurately, and communicate effectively with both customers and internal teams.
Showcase Your Skills: Make sure to mention your proficiency in relevant software, particularly Excel, as well as your attention to detail and organisational skills. Provide specific examples of how you've used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at Smurfit Westrock and how you can contribute to their goals of innovation and sustainability.
How to prepare for a job interview at WestRock Company
✨Understand the Company Values
Before your interview, make sure you understand Smurfit Westrock's values of integrity, respect, accountability, and excellence. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Service Account Executive.
✨Showcase Your Communication Skills
As this role involves liaising with customers and other departments, demonstrate your strong communication skills during the interview. Share examples of how you've effectively managed customer relationships and resolved issues in the past.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing orders and managing customer specifications, be ready to provide examples that showcase your attention to detail. Discuss any relevant experiences where your meticulousness led to positive outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think about potential challenges you might face in the role and how you would handle them, particularly regarding order changes or delivery issues.
