At a Glance
- Tasks: Support customers by maintaining and repairing high-speed packaging machines.
- Company: Join a leading packaging solutions provider with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by ensuring machines run at peak efficiency.
- Qualifications: Experience with electro-mechanical machinery and a customer-oriented mindset.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose. This role is primarily about supporting our customers in the United Kingdom and occasionally overseas and ensuring that their Smurfit Westrock high speed packaging machines are maintained in excellent condition and run at >98% efficiency. The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of Smurfit Westrock packaging equipment in use at our customer's sites. They ensure that we always work safely and are actively involved in the continuous improvement of our work practices as well as implementing projects.
Role Responsibilities:
- Ensuring the safe operation and maintenance of Smurfit Westrock machines
- Installation, commissioning, and customer acceptance of new machines
- Proactively monitoring machine performance and intervening to ensure maximum efficiency
- Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)
- Assessing machine mechanical wear and conducting the planned replacement of worn components
- Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed
- Actively involved with the team to improve our own work practices
- Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required
- Ensuring that the correct tools, spare parts and consumables are available
- Input to the continuous improvement of Smurfit Westrock’s machine design
Knowledge, Skills, Experience:
- Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery
- Knowledge and practical experience of PLCs and Mechatronic systems
- Independent, customer-oriented way of working
- Performance-oriented thinking and acting
- Willingness to challenge "we have always done it like this" thinking
- Willingness to travel
- Language: English (Another European language is a plus)
- Project management experience is a plus
- LEAN and Six Sigma experience is a plus
Service Engineer - Packaging Machinery in Bristol employer: WestRock Company
At Smurfit Westrock, we pride ourselves on being an exceptional employer, offering our Service Engineers a dynamic work environment that fosters innovation and continuous improvement. With a strong commitment to employee development, we provide extensive training opportunities and encourage a culture of collaboration and safety, ensuring our team members thrive both personally and professionally. Located in the UK, our focus on high-speed packaging machinery allows for meaningful contributions to sustainability and efficiency in the industry, making every day at work rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - Packaging Machinery in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in packaging machinery and related technologies. Consider taking online courses or certifications that can boost your profile and make you stand out to employers.
We think you need these skills to ace Service Engineer - Packaging Machinery in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with electro-mechanical machinery and any relevant projects you've worked on. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Service Engineer role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality!
Showcase Problem-Solving Skills:In your application, mention specific instances where you’ve troubleshot issues or improved processes. We’re looking for candidates who can think on their feet and proactively manage challenges, so let us know how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at WestRock Company
✨Know Your Stuff
Make sure you brush up on your knowledge of electro-mechanical machinery and PLCs. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the theory but can also apply it practically.
✨Show Your Problem-Solving Skills
Prepare examples of how you've proactively identified and resolved issues in previous roles. Think about times when you improved machine efficiency or implemented new processes. This will demonstrate your performance-oriented mindset and willingness to challenge the status quo.
✨Safety First
Since safety is a big part of this role, be ready to talk about your approach to maintaining safe working conditions. Share any relevant experiences where you ensured safety protocols were followed, especially during installations or maintenance tasks.
✨Be Customer-Focused
This job involves a lot of customer interaction, so highlight your customer service skills. Discuss how you've trained operators or created Standard Operating Procedures (SOPs) in the past. Showing that you can improve customer knowledge and satisfaction will set you apart.
