At a Glance
- Tasks: Manage customer accounts and ensure top-notch service from order to delivery.
- Company: Join Smurfit Westrock, a leader in sustainable packaging for over 100 years.
- Benefits: Enjoy a pension contribution, wellness programs, and a flexible work culture.
- Other info: Collaborative environment with opportunities for personal development and growth.
- Why this job: Be part of innovative projects that make a real impact on sustainability.
- Qualifications: Passion for sustainability, strong communication skills, and a willingness to learn.
The predicted salary is between 25000 - 32000 £ per year.
Location: Enterprise Way, Mallusk, Belfast
Type: Full-time (37.5 hrs/week)
Core Hours: Monday to Thursday 9-4, Friday 9-12.30
Pension Contribution
Personal Development
Car park space
Wellness Programs
Cycle to Work scheme
Long Service Awards
About Smurfit Westrock
For over 100 years, Smurfit Westrock has been a leader in the packaging industry, known for its innovative and sustainable solutions. We create packaging that looks good and does good for the planet. With over 100,000 employees worldwide, we’re dedicated to advancing corrugated and paper‑based packaging technology. At Mallusk, our team focuses on delivering high‑quality cartons and eco‑friendly packaging solutions that help our customers succeed.
Why Join Us?
- Eco-Friendly Focus: We’re committed to reducing our environmental footprint. Join us in creating innovative and sustainable packaging solutions.
- Innovative Projects: Be part of exciting projects on sustainability and innovation. Your ideas can help shape the future of packaging.
- Supportive Environment: Work in a collaborative and supportive environment where your growth and development are prioritised.
- Flexible Work Culture: Enjoy a flexible, dynamic work environment that values work-life balance.
About the Role
- Manage customer accounts from order processing to delivery.
- Handle customer enquiries efficiently and professionally.
- Communicate with Operations, Finance and Procurement teams.
- Build and maintain strong relationships with customers.
- Provide reports and analysis on account status.
- Work closely with internal teams to maximise sales and opportunities.
What We’re Looking For
- Passion for sustainability and innovation.
- Strong communication and teamwork skills.
- Ability to think creatively and solve problems.
- Willingness to learn and grow with us.
Preferred Attributes
- Experience in customer service, negotiating, and problem-solving.
- Good at planning and prioritising tasks.
- An educational background that supports your skills and experience.
- Proficient user of Microsoft Office.
- Familiarity with a manufacturing setting.
- Knowledge of Continuous Improvement methods.
- Able to work with a busy team and meet deadlines.
- Willing to travel occasionally.
Join Smurfit Westrock and be part of a team that’s making a difference.
Customer Services Account Executive in Belfast employer: WestRock Company
At Smurfit Westrock, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment that prioritises employee growth and development. Located in Mallusk, our team is dedicated to sustainability and innovation, providing opportunities to engage in exciting projects while enjoying a flexible work culture that promotes work-life balance. With benefits such as pension contributions, wellness programmes, and a commitment to eco-friendly practices, joining us means being part of a company that values both its employees and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Account Executive in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Smurfit Westrock and understanding their eco-friendly focus. Be ready to discuss how your skills align with their innovative projects and customer service goals.
✨Tip Number 3
Practice your communication skills! Since the role involves handling customer enquiries and building relationships, being articulate and confident will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Smurfit Westrock.
We think you need these skills to ace Customer Services Account Executive in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Services Account Executive role. Highlight your passion for sustainability and any relevant customer service experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about joining Smurfit Westrock and how you can contribute to our innovative projects. Keep it personal and engaging!
Showcase Your Teamwork Skills:Since we value collaboration, be sure to mention any experiences where you’ve worked effectively in a team. Share examples of how you’ve built strong relationships with customers or colleagues.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at WestRock Company
✨Know Your Stuff
Before the interview, make sure you understand Smurfit Westrock's commitment to sustainability and innovation. Research their eco-friendly packaging solutions and think about how your skills can contribute to these projects. This will show your passion for the role and the company.
✨Showcase Your Communication Skills
As a Customer Services Account Executive, strong communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to communicate with both customers and internal teams.
✨Demonstrate Team Spirit
Smurfit Westrock values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Think of specific instances where you worked closely with colleagues to achieve a common goal, and highlight your ability to build strong relationships with customers and team members alike.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's sustainability initiatives or the team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
