Assistant Operations Manager

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Overview

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Summary

In your role as Assistant Operations Manager, you will be directly responsible for managing all day-to-day operations of the site, meeting customer delivery and quality expectations whilst maximizing and continuously improving site efficiencies and minimizing costs.

Major Job Responsibilities

• Full responsibility of people management for both the Warehouse and Transport departments.
• All aspects of people management for direct reports; including absence management, daily manning (agency and permanent headcount), recruitment and onboarding, performance management, investigations, disciplinary and grievances, payroll and hours management (annualized hours and driver hours management), tacho infringement reviews, communications such as team briefings and employee forums.
• Main point of contact for internal and external customers to ensure the efficient and effective running of the site.
• Provide daily operational leadership and ensure site delivers day to day service requirements.
• Effectively manage and develop team members with specific coaching provided to Supervisors and Training & HSE Coordinator.
• Motivate team and support the identification of training requirements / gaps – defining optimum organisational structure of site.
• Manage projects/organise workloads.
• Work closely with Continuous Improvement & Quality Manager, Training & HSE Co-Ordinator and Operations Manager to raise overall standards – ensuring consistency of approach within the business.
• Support the Training & HSE Coordinator in providing a safe working environment through facility management, risk assessments, safe systems of work, support accident investigations, promoting a positive safety culture through accident and near miss reporting whilst ensuring site adheres to legislative requirements at all times.
• Support the Training & HSE Coordinator in setting up and maintaining a robust training system, ensuring all of site are adequately trained and signed off as competent, ensuring refresher training is carried out as and when required.
• Support the Operations Manager to deliver daily and annual site targets, budgets and KPI’s.
• Support the Continuous Improvement & Quality Manager implement and drive continuous improvement activities across site.
• Develop a data management network of KPI performance to support the site and drive efficiency & improvements.
• Undertake any other duties required by Management.

Critical Skills / Capabilities

• Organizational Skills: Plans, arranges and/or monitors work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives; self motivated.
• Interpersonal Skills: Can relate to and communicate effectively with others to build rapport and relationships.
• Negotiation: Takes a lead role in negotiating issues with others in routine or non-complex situations; identifies and removes barriers to agreements; tries multiple strategies/actions to persuade others; discusses/considers alternatives, persuades others toward a specific course of action, and bargains for win-win solutions; provides input into future negotiation processes or strategies.
• Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers\’ best interests in mind.
• Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively.
• Time Management: Plans, prioritizes, and manages time spent on accomplishing tasks to increase productivity and efficiency; demonstrates awareness and control over amount of time spent on activities; meets deadlines.
• Strategic Thinking: Demonstrates an understanding of important aspects of the organization’s strategy such as customer needs, organizational goals, policies, procedures and specific competitive, customer, supplier, industry, or marketplace trends; communicates the importance of considering strategic issues in daily work; provides input into developing strategies.
• Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach
• Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; standards driven; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.
• Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively.
• Lead by example: be proactive and encourage others to achieve targets and improve site performance

Technical Skills

• Previous experience of leading and managing a team
• Methodical with the ability to prioritise workload
• Excellent verbal and written communication with the ability to adjust communication style to interact with employees and internal & external customers
• Ability to remain calm under pressure
• Innovative thinker and great problem solver with the ability to apply “out of the box” thinking and knowledge to frame, simplify, and solve complex challenges
• Extremely detail-oriented, adept at planning and completing work with thoroughness, giving attention to specific information and individual details
• Able to work in a fast-paced environment

Experience

• Required: Minimum 2 years People Management experience
• Desirable: Management Degree or Vocational Qualification
• Desirable: Minimum 2 years experience operating in a distribution and/or transport environment
• Desirable: CPC

What We Offer

• Inclusive culture based on loyalty, integrity and respect
• An attractive salary reflecting skills, competencies and potential
• A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Packaging and Containers Manufacturing

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