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For Companies At a Glance
- Tasks: Manage client relationships and provide technical support for product development.
- Company: Leading European steel manufacturer with a rich heritage.
- Benefits: Flexible working hours, generous leave, health plans, and family-friendly policies.
- Why this job: Join a global brand and make a real impact in a dynamic industry.
- Qualifications: Degree in Science or Materials, customer-facing experience, and strong analytical skills.
- Other info: Opportunities for international travel and career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Westray Recruitment Group provided pay range. This range is provided by Westray Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
European travel expected twice monthly on average and also occasional worldwide travel. Days only – flexible start times. Defined contribution company pension scheme. 27 personal annual leave days + statutory bank holidays. Life Assurance. Health Cash Plan via our partnership with Simply Health. Employee Assistance Programme. Standby and call-out payments. Family friendly benefits including enhanced maternity, paternity, and adoption leave. Able to support relocation.
THE BUSINESS
Our client is a leading European steel manufacturer, supplying premium products around the world. They take great pride in their history and heritage. Not many companies can claim to have generations of families dedicating their working lives to one company, one industry. They are a true market leader, global brand and household name.
We are seeking to recruit an experienced Technical Account Manager to work within their busy plant setting within Scunthorpe. The crux of the role is working to solidify existing and lapsed client relationships. This is an internal sales role aimed at developing accounts, bringing on new requirements and liaising with technical teams to highlight work scope delivery. The organisation takes pride in their strong customer relationships and their commitment to delivering exceptional service and support.
As a Technical Account Manager, you will serve as the primary technical liaison for a designated region, providing expert guidance on product performance, technical solutions, and new product development. This position is uniquely positioned at the intersection of multiple functions—working closely with customers, commercial sales teams, mill operations, and the wider technical community including R&D.
THE ROLE
- Managing technical enquiries related to existing and new products.
- Translating customer requirements into actionable insights for internal teams.
- Supporting product evolution, addressing complaints, and driving corrective and preventative actions in collaboration with Operations.
- Contributing to quality management and continuous improvement initiatives across the team.
- You’ll regularly engage with clients, prepare technical documentation, and provide updates on product and process developments.
- The role involves both national and international travel, so a full driving license is essential.
THE PERSON
- Degree (or equivalent experience) in a Science or Materials-related discipline.
- Experience in a customer-facing role within a technical or materials environment.
- Strong interpersonal skills with the ability to build rapport across all levels.
- Analytical mindset with the ability to interpret and present data effectively.
- A proactive approach to process improvement and change management.
- Must be available for international travel.
- Background in the Wire Rod or Steel industry, particularly in customer-facing roles.
- Familiarity with continuous improvement methodologies (e.g., Six Sigma).
- Knowledge of metallurgical testing standards and techniques.
- Understanding of IATF 16949 and core tools such as PPAP, APQP, FMEA, and SPC.
TO APPLY
Please send your updated CV to Tony Hutchinson or apply direct by calling Westray Recruitment Group.
Seniority level: Mid-Senior level. Employment type: Full-time.
Technical Account Manager in Scunthorpe employer: Westray Recruitment Group
Contact Detail:
Westray Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Scunthorpe
✨Tip Number 1
Network like a pro! Reach out to your connections in the steel industry or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. We want you to shine when discussing how you can solidify client relationships!
✨Tip Number 3
Showcase your analytical mindset! Be ready to discuss how you've interpreted data in past roles and how it led to improvements. This will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Account Manager in Scunthorpe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in customer-facing positions and any relevant technical skills. We want to see how your background aligns with the job description!
Showcase Your Skills: Don’t just list your skills—show us how you’ve used them! Provide examples of how you've managed technical enquiries or contributed to process improvements. This will help us understand your impact in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to address all key requirements from the job description. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Westray Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the steel industry and technical account management. Familiarise yourself with key concepts like metallurgical testing standards and continuous improvement methodologies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
As a Technical Account Manager, building rapport is crucial. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. This will demonstrate your strong interpersonal skills and ability to connect with clients at all levels.
✨Prepare for Technical Questions
Expect to be asked about specific technical scenarios related to product performance and customer requirements. Think through potential challenges you might face in the role and how you would address them. This shows your analytical mindset and proactive approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to continuous improvement or how they support their Technical Account Managers in developing client relationships. This not only shows your interest but also helps you gauge if the company is the right fit for you.
