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For Companies At a Glance
- Tasks: Coordinate support requests, manage maintenance activities, and resolve technical issues.
- Company: Join a world-renowned leader in renewable energy technologies.
- Benefits: Competitive salary, flexible working, 25 days leave, and a rewarding bonus scheme.
- Why this job: Make a real impact in the renewable energy sector while advancing your career.
- Qualifications: BTEC HNC or higher in relevant fields and experience in support coordination.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 63000 - 63000 £ per year.
WHAT IS IN IT FOR YOU?
- Annual Base Salary of Circa £63k per annum. Negotiable DOE
- Office based with some flexibility, head office location in Tyne & Wear
- Immediate start with full handover from current M&S manager
- Permanent position from day one
- Monday to Friday working hours
- 25 days leave + Bank holidays
- Prospect of an amazing career within a terrific business
- Rewarding Bonus scheme applicable
- 5% matched pension
- Single figure tickets raised per week at present
THE BUSINESS
Our world-renowned client provides advanced technologies for power utilities internationally. Our client is a genuine leader within renewable energy integration.
THE ROLE
- Support Coordination
- Act as the primary point of contact for support requests.
- Attend client and supplier meetings as the company's support representative.
- Triage incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams.
- Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs.
- Maintenance Management
- Schedule and oversee contracted maintenance activities, ensuring minimal disruption to operations.
- Coordinate with suppliers and internal teams for system updates, upgrades, and repairs.
- Maintain accurate maintenance records.
- Problem Resolution
- Investigate and resolve recurring issues by collaborating with cross-functional teams.
- Analyse trends in support requests to identify opportunities for system or process improvements.
- Escalate complex problems to higher management or specialised teams as needed.
- Documenting and Reporting
- Develop and maintain detailed documentation for support processes, system configurations, and maintenance schedules.
- Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients.
- Provide insights and recommendations based on data analysis.
Stakeholder Engagement
- Attend stakeholder meetings as the company support representative.
- Liaise with stakeholders to understand system requirements and ensure alignment with organisational goals.
- Communicate effectively with technical and non-technical teams to provide updates and gather feedback.
THE PERSON
- BTEC HNC or higher in a relevant field (e.g., Electrical Engineering, Information Technology, or related discipline).
- Proven experience in a support or maintenance coordination role.
- Strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains.
- Proficiency in using support ticketing systems and project management tools.
- Experience in supplier management and contract negotiation.
- Familiarity with electrical substations and/or distribution.
- Background in data analysis and reporting.
TO APPLY
Please apply for this position and your CV will go direct to Tony Hutchinson who is leading the search. Alternatively, if you have any questions, please get in touch with Tony at Westray Recruitment Group.
Maintenance and Support Manager employer: Westray Recruitment Group
Contact Detail:
Westray Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance and Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Maintenance and Support Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their technologies and recent developments in renewable energy. This will help you stand out as someone who’s genuinely interested and knowledgeable about the business.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves triaging issues and collaborating with teams, think of examples from your past experiences where you successfully resolved challenges. Be ready to share these during interviews to showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing that Maintenance and Support Manager position with us.
We think you need these skills to ace Maintenance and Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in support and maintenance coordination. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about the role and how your skills align with our needs. Keep it friendly and professional, just like us!
Showcase Your Technical Skills: Don’t forget to mention your technical aptitude! Highlight your familiarity with support ticketing systems and any experience with electrical engineering or IT support. We love seeing that expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way to get your application in front of us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Westray Recruitment Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical engineering and IT support. Familiarise yourself with common issues that arise in maintenance coordination and be ready to discuss how you've tackled similar challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved recurring issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, think about how you can effectively communicate with both technical and non-technical teams. Be ready to discuss how you've liaised with different stakeholders in the past and how you ensured alignment with organisational goals.
✨Bring Data to the Table
As the role involves documenting and reporting, be prepared to talk about your experience with data analysis and reporting tools. Highlight any specific metrics you've tracked and how your insights led to improvements in support or maintenance activities.
