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For Companies At a Glance
- Tasks: Supervise front-of-house staff and ensure excellent customer service.
- Company: Join a vibrant restaurant known for its lively atmosphere and award-winning service.
- Benefits: Earn up to £16 per hour, enjoy staff meals, discounts, and bonuses.
- Why this job: Be part of a dynamic team in one of Gateshead's most popular venues.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
- Other info: Flexible shifts with opportunities for career growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
WHAT IS IN IT FOR YOU?
- Permanent role
- Gateshead area location
- Up to £16 per hour / 40-hour week – working hours a combination of days/backs (latest restaurant closes is 11pm) – weekend working (approximately 1 weekend off in 3)
- Opportunity to undertake additional hours
- Staff meal provided at the end of each shift
- Discount on food and bar area
- Incentive bonuses based on customer reviews
- 28 days holiday including statutory
- Shared gratuity across the business
THE BUSINESS
Our client is looking for an experienced and confident Front-of-House Supervisor to join the team. The role is based in the Gateshead area. This role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service while ensuring smooth daily operations. The organisation employs 30+ staff and they are a growing business. Our client has won Restaurant of the Year 2025 through ARTA. The business is a popular modern venue and it is an opportunity to work in one of Gateshead’s most vibrant social spots, known for its lively atmosphere and stylish bar/restaurant setting. The business offers high quality food & drinks and it is the chance to be part of a team serving a well-loved menu, premium drinks and cocktails, and memorable guest experiences. The business provides a friendly, supportive team culture allowing the successful individual the opportunity to join a welcoming and energetic team where teamwork, respect, and fun are core values.
THE ROLE
- Supervise front-of-house staff, including servers, bar team, and cleaners
- Oversee bar operations and ensure responsible service
- Manage the till, cash handling, and end-of-day procedures
- Maintain a clean, organised, and welcoming dining environment
- Handle customer enquiries, feedback, and resolve issues professionally
- Support with training, allocating tasks, and coordinating daily operations
- Work closely with management to maintain high service standards
THE PERSON
- Previous experience in a FOH Supervisor or senior hospitality role
- Strong leadership, communication, and organisational skills
- Ability to work efficiently during busy service periods
- Good understanding of customer service and restaurant operations
- Reliable, professional, and flexible with evening/weekend availability
- Customer focused
- Flexibility to work a combination of shifts
TO APPLY
Please send your updated CV to Tony Hutchinson or apply direct by calling Westray Recruitment Group.
Front of House Supervisor in Gateshead employer: Westray Recruitment Group
Contact Detail:
Westray Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor in Gateshead
✨Tip Number 1
Get to know the venue! Before your interview, pop in for a meal or drink. This way, you can chat about your experience and how it aligns with their vibe, plus it shows genuine interest.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at local events. They might give you insider tips or even put in a good word for you!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve handled busy shifts or resolved customer complaints. We want to see how you shine under pressure!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Front of House Supervisor in Gateshead
Some tips for your application 🫡
Craft a Catchy CV: Make sure your CV stands out! Highlight your previous experience in hospitality, especially any supervisory roles. Use clear headings and bullet points to make it easy for us to see your skills and achievements at a glance.
Tailor Your Cover Letter: Don’t just send a generic cover letter. Tailor it to the Front of House Supervisor role by mentioning specific experiences that relate to the job description. Show us why you’re the perfect fit for our vibrant team!
Show Off Your Personality: We love a bit of personality! When writing your application, let your enthusiasm for customer service shine through. Share a brief story or example that showcases your passion for creating memorable guest experiences.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and we’ll get your application straight into our hands. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Westray Recruitment Group
✨Know the Venue Inside Out
Before your interview, make sure you research the restaurant thoroughly. Familiarise yourself with their menu, special offerings, and any recent awards they've won, like Restaurant of the Year 2025. This shows your genuine interest and helps you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate staff and maintain high service standards during busy periods.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've handled customer feedback or complaints in the past. Share specific instances where you went above and beyond to ensure a great experience for guests, as this aligns with the business's core values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how they measure success in the role. This not only shows your enthusiasm but also helps you determine if the environment is the right fit for you.
