At a Glance
- Tasks: Support customers and teams with fast-paced communication and administrative tasks.
- Company: Join a market-leading company with a friendly and positive culture.
- Benefits: Up to £27k salary, 28 days holiday, gym access, and ongoing training.
- Other info: Exciting growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in client-focused roles and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Excellent Customer Coordinator Opportunity! Hartlepool office location! You will provide a comprehensive administrative and customer support function to assist and support Customer Care Manager along with Sales, Operations and Head Office Teams. To maintain customer interactions to have direct communication with Customers and nurture and grow relationships. Lots of this role is fast paced emailing!
WHAT IS IN IT FOR YOU?
- Annual starting base Salary of up to 27k per annum
- Truly state of the art offices to operate in
- Monday to Friday working hours, full time office based
- Opportunity to join an excellent and friendly customer care team
- Masses of learning and development, 6-month training scheme
- 28 days holiday leave, inclusive of bank holidays
- Access to on site gym
- Access to on site canteen
- Very accessible public transport links
- Upwardly mobile business encountering consistent growth, a market leader within their niche
- Permanently position from day one
- Extremely positive culture
- Company health plan
- Employee Assistance Program (EAP)
- Long Service Award
THE BUSINESS
Our client is a highly skilled and competent team offering a wide range of competitive management services and systems to a vast array of industries within the UK.
THE ROLE
- Provide service and sales support to existing and future relationships as a direct client contact
- Supporting our clients Top Tier customers to ensure the very best customer service is provided
- Account maintenance, collating all documentation and distributing to the relevant departments within the company
- Effectively communicating with both internal and external to proactively resolve client issues- following escalation protocols and working closely with the customer service team at Head Office
- Perform analysis and provide MI for Customers and Department heads
- Track all contacts and business opportunities on the companies CRM System
- Maintain and reconcile database information
- Ensure internal processes and procedures are followed at all times
- Comply with internal and external audits, providing reports and documentation as and when required
- Provide a general administrative service including full use of Microsoft suite, outlook, word, excel
- Collating and input of information using company IT Systems TT, TMS, CMS
- Any other day to day customer/administrative duties as required to ensure a professional service is maintained
- Input and process all data onto in-house system, so a keen eye for detail is required
THE PERSON
- Proven experience in a similar client‑centric relationship role
- Strong written and verbal communication skills
- Detail‑oriented with excellent organisational and project management abilities
- Creative mindset with the ability to contribute innovative ideas
- Can reliably commute to Hartlepool 5 days a week
Customer Service Co-ordinator in North East employer: Westray Recruitment Consultants Ltd
Join a dynamic and supportive team as a Customer Service Co-ordinator in our state-of-the-art Hartlepool office, where you will thrive in a fast-paced environment dedicated to exceptional customer care. With a competitive salary, extensive training opportunities, and a positive work culture that prioritises employee well-being, including access to an on-site gym and canteen, this role offers a pathway for personal and professional growth within a market-leading company. Enjoy the benefits of a permanent position from day one, generous holiday leave, and a commitment to nurturing talent in a rapidly growing business.
Contact Details:
Westray Recruitment Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Westray Recruitment Consultants Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Westray Recruitment Consultants Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Westray Recruitment Consultants Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Westray Recruitment Consultants Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Westray Recruitment Consultants Ltd!
How to prepare for a job interview at Westray Recruitment Consultants Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
