At a Glance
- Tasks: Support customers and teams with fast-paced communication and administrative tasks.
- Company: Join a market-leading company with a friendly and positive culture.
- Benefits: Up to £27k salary, 28 days holiday, gym access, and professional development.
- Other info: Permanent position with excellent growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer relationships.
- Qualifications: Experience in customer service and strong communication skills required.
Excellent Customer Coordinator Opportunity! Hartlepool office location!
You will provide a comprehensive administrative and customer support function to assist and support the Customer Care Manager along with Sales, Operations and Head Office Teams. To maintain customer interactions to have direct communication with Customers and nurture and grow relationships. Lots of this role is fast paced emailing!
WHAT IS IN IT FOR YOU?
- Annual starting base Salary of up to 27k per annum
- Truly state of the art offices to operate in
- Monday to Friday working hours, full time office based.
- Opportunity to join an excellent and friendly customer care team.
- Masses of learning and development, 6-month training scheme
- 28 days holiday leave, inclusive of bank holidays.
- Access to on site gym
- Access to on site canteen
- Very accessible public transport links
- Upwardly mobile business encountering consistent growth, a market leader within their niche.
- Permanent position from day one
- Extremely positive culture
- Company health plan
- Employee Assistance Program (EAP)
- Long Service Award
THE BUSINESS
Our client is a highly skilled and competent team offering a wide range of competitive management services and systems to a vast array of industries within the UK.
THE ROLE
- Provide service and sales support to existing and future relationships as a direct client contact.
- Supporting our clients’ Top Tier customers to ensure the very best customer service is provided.
- Account maintenance, collating all documentation and distributing to the relevant departments within the company.
- Effectively communicating with both internal and external to proactively resolve client issues- following escalation protocols and working closely with the customer service team at Head Office.
- Perform analysis and provide MI for Customers and Department heads.
- Track all contacts and business opportunities on the companies CRM System.
- Maintain and reconcile database information.
- Ensure internal processes and procedures are followed at all times.
- Comply with internal and external audits, providing reports and documentation as and when required.
- Provide a general administrative service including full use of Microsoft suite, outlook, word, excel.
- Collating and input of information using company IT Systems – TT, TMS, CMS.
- Any other day to day customer/administrative duties as required to ensure a professional service is maintained.
- Input and process all data onto in-house system, so a keen eye for detail is required.
THE PERSON
- Proven experience in a similar client-centric relationship role;
- Strong written and verbal communication skills;
- Detail-oriented with excellent organisational and project management abilities;
- Creative mindset with the ability to contribute innovative ideas.
- Can reliably commute to Hartlepool 5 days a week
TO APPLY
Please apply for this position and your CV will go direct to Westray Recruitment Group.
Customer Service Co-ordinator in Greatham employer: Westray Recruitment Consultants Ltd
Join a dynamic and supportive team as a Customer Service Co-ordinator in our state-of-the-art Hartlepool office, where you will thrive in a fast-paced environment while nurturing client relationships. Enjoy a competitive salary, extensive training opportunities, and a positive work culture that prioritises employee well-being with benefits like an on-site gym, generous holiday leave, and a comprehensive health plan. With a focus on growth and development, this is an excellent opportunity for those seeking a rewarding career in customer service.
Contact Detail:
Westray Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Greatham
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve issues. Show them you’re ready for the fast-paced environment!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Co-ordinator in Greatham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Co-ordinator role. Highlight your experience in customer support and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a perfect fit for this role. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of emailing and communication, make sure your written application reflects your strong communication skills. Be clear, concise, and engaging in your writing – we love a good chat with our applicants!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Westray Recruitment Consultants Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent customer service looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about providing top-notch service.
✨Master the Art of Communication
Since this role involves a lot of emailing and communication, practice articulating your thoughts clearly and concisely. Prepare to discuss how you handle difficult conversations or resolve conflicts, as these are key skills for a Customer Service Co-ordinator.
✨Show Off Your Organisational Skills
Be ready to demonstrate your organisational abilities. You might be asked how you manage multiple tasks or keep track of client interactions. Consider sharing specific tools or methods you use to stay organised, especially if they relate to CRM systems or project management.
✨Bring Your Creative Ideas
This role values a creative mindset, so think about innovative ideas you could bring to the team. Whether it’s a new way to improve customer interactions or streamline processes, having a few suggestions ready can set you apart and show your proactive approach.
