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- Tasks: Manage daily operations for key accounts in a fast-paced logistics environment.
- Company: Join a 30-year-old international logistics company dedicated to exceptional customer service.
- Benefits: Enjoy a permanent role with hybrid working, 25 days leave, and career progression opportunities.
- Why this job: Be part of a dynamic team that values going the extra mile for customers.
- Qualifications: 1 year of European Road Freight experience and strong customer service skills required.
- Other info: Work hours are Monday to Friday, 09:00 – 17:00, with a company pension.
The predicted salary is between 25000 - 32000 £ per year.
WHAT’S IN IT FOR YOU? Permanent job Salary £25-32K depending on experience Hybrid working 25 days annual leave excl. bank holidays Potential career progression Working hours 09:00 – 17:00 Monday to Friday Company pension THE COMPANY Westray Recruitment Consultants are currently working with an international logistics company who specialise in shipping to every corner of the globe. Established over 30 years ago in the North East the business supports local businesses with their logistical needs. The company values itself on “Going the extra mile” as their customers are at the heart of their business model. You will be responsible for the daily operations of some key accounts and will liaise directly with both customers and suppliers. This will be a busy role, so good customer services skills and strong organisational skills are a necessity. THE ROLE The role of the Road Freight Operator is to support their European and UK road freight team and be one of the main contacts for their portfolio of customers Export/import planning groupage, part loads and full load consignments from/to the UK/Europe Liaising with customers, overseas partners and suppliers to deliver the highest level of customer care Completing export customs on The Customs Declaration Service (CDS) Extensive client liaison to include quotations, follow up, bookings and problem solving Perform and correctly implement General Administration, e.g. check costs in accordance with departmental requirements, create CMRs, communicate efficiently and effectively with customers and suppliers, as required by operational procedures Process bookings from clients on to our freight management system and communicate with our suppliers to book and track the shipment through its entirety Be able to adapt to an ever-changing environment and complete tasks outside of your standard responsibilities when required Represent the company in a professional manner at all times Support the wider business functions to help work towards the company’s future goals THE PERSON Must have a good understanding of European Road Freight, minimum 1 year experience Knowledge of customs requirements, processes and procedures Experience working in shipping/logistics A high level of accuracy and diligence in daily tasks Good time keeping Have a strong customer-service background Be a confident, organised team player Strong IT knowledge, particularly Microsoft Office platform
Freight Forwarder employer: Westray Recruitment Consultants Ltd
Contact Detail:
Westray Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Make sure to highlight your experience in European Road Freight during any conversations or networking opportunities. This is a key requirement for the role, and demonstrating your knowledge can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with The Customs Declaration Service (CDS) and customs processes. Being able to discuss your understanding of these procedures will show that you're prepared for the responsibilities of the position.
✨Tip Number 3
Emphasize your customer service skills in conversations with recruiters or during interviews. Since the company values customer care highly, showcasing your ability to manage client relationships effectively will be crucial.
✨Tip Number 4
Stay updated on industry trends and changes in logistics and shipping. Being knowledgeable about current events in the field can help you engage in meaningful discussions and demonstrate your passion for the industry.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in European Road Freight and logistics. Emphasize any customer service roles you've held and specific achievements that demonstrate your organizational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the logistics industry and your passion for customer service. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your knowledge of customs requirements and processes. Provide examples of how you've successfully managed client relationships and problem-solving in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the logistics field.
How to prepare for a job interview at Westray Recruitment Consultants Ltd
✨Show Your Knowledge of European Road Freight
Make sure to highlight your understanding of European road freight during the interview. Discuss any relevant experience you have, including specific routes or regulations you've worked with, to demonstrate your expertise.
✨Emphasize Customer Service Skills
Since the role requires strong customer service skills, prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Organizational Abilities
The position demands excellent organizational skills. Share specific instances where you've effectively managed multiple tasks or projects simultaneously, showcasing your ability to prioritize and stay on top of deadlines.
✨Familiarize Yourself with Customs Processes
As customs knowledge is crucial for this role, brush up on the customs requirements and procedures relevant to the shipping industry. Be prepared to discuss how you've navigated these processes in previous roles.
