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- Tasks: Support customers with Caterpillar technology products and troubleshoot integrated systems.
- Company: WesTrac is a top Caterpillar dealer, committed to diversity and workplace equality.
- Benefits: Enjoy perks like paid parental leave, fitness discounts, and career progression opportunities.
- Why this job: Join a dynamic team, gain valuable skills, and make an impact in the tech industry.
- Qualifications: Experience in IT networks, databases, and advanced knowledge of MineStar products preferred.
- Other info: Comprehensive training provided; applications from diverse backgrounds encouraged.
The predicted salary is between 36000 - 60000 £ per year.
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Reporting to the Technical Product Specialist Supervisor, the Technical Product Specialist will join our Technology Department on a full-time basis at our Anderson Place Branch in the Perth Precinct.
To succeed in this role, candidates should have extensive knowledge of both onboard and office components of MineStar Command for Hauling, Fleet, and Terrain products, as well as Asset Health review and reporting. While prior MineStar system experience is preferred, we welcome applications from candidates with relevant skills and industry knowledge, even if they lack direct MineStar experience. Successful candidates will receive comprehensive training and upskilling opportunities. Candidates experienced in designing and maintaining IT networks, databases, software development, or similar OEM fleet and mine management systems are encouraged to apply.
What You’ll Do:
- Provide specialist support and services to customers on Caterpillar technology products such as MineStar Office.
- Troubleshoot integrated systems, including machine sensors, onboard control units, displays, network diagnosis, application servers, and databases.
- Develop and support the WesTrac Autonomous Training Facility located in Collie.
- Consult with stakeholders to identify and scope technical requirements for MineStar products to ensure successful upgrades and deployments.
Skills & Experience:
- Experience in a similar role and environment.
- Advanced knowledge of MineStar products, including onboard and office environments.
- Advanced knowledge of IT networks, databases, active directories, and software development.
- Understanding of asset health and onboard asset information via MineStar.
- Knowledge of VM environments and virtualization.
- Excellent communication skills across written, verbal, and interpersonal channels.
- Strong problem-solving skills with support environment experience preferred.
Our Benefits include but are not limited to:
- Financial Benefits: Paid parental leave, secondary carers leave, salary sacrificing, novated leasing, income protection insurance, and over 600 retail discounts.
- Health & Wellness: BUPA discounts, Fitness Passport, and EAP support.
- Culture & Career: Recognition programs, career progression, and training through WesTrac Institute.
- Referral & Spend: Up to $5000 referral bonuses and employee share purchase plans.
- Additional Perks: Emergency services leave, defence reserves leave, and more.
Our Company & Commitment
WesTrac, with over 4,500 employees, is a leading authorized Caterpillar dealer offering mining and construction equipment and solutions.
We value diversity and inclusion, encouraging applications from First Nations peoples, LGBTQIA+ individuals, and culturally diverse backgrounds. WesTrac is endorsed by WORK180 for our commitment to workplace equality.
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Product Specialist employer: WesTrac
Contact Detail:
WesTrac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist
✨Tip Number 1
Familiarise yourself with MineStar Command for Hauling, Fleet, and Terrain products. Even if you don't have direct experience, understanding the basics of these systems will help you speak confidently about them during interviews.
✨Tip Number 2
Brush up on your IT networking and database skills. Since the role requires advanced knowledge in these areas, being able to discuss your experience or relevant projects can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of specific examples where you've successfully troubleshot technical issues, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Network with current employees or industry professionals who have experience with Caterpillar technology products. Engaging with them can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Specialist position. Familiarise yourself with MineStar Command for Hauling, Fleet, and Terrain products, as well as the skills needed for troubleshooting integrated systems.
Tailor Your CV: Highlight your relevant experience in IT networks, databases, and software development. If you have experience with similar OEM fleet and mine management systems, be sure to emphasise this in your CV. Tailoring your CV to reflect the specific skills mentioned in the job description will make you stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention any relevant training or certifications you have, and explain how your background aligns with the needs of the role. Be sure to express your enthusiasm for the opportunity to work with Caterpillar technology products.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WesTrac
✨Know Your MineStar Products
Make sure you have a solid understanding of the MineStar Command for Hauling, Fleet, and Terrain products. Even if you don't have direct experience, being able to discuss how these systems work and their benefits will impress the interviewers.
✨Showcase Your Technical Skills
Highlight your experience with IT networks, databases, and software development. Be prepared to discuss specific projects or challenges you've faced in these areas, as this role requires advanced technical knowledge.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully troubleshot complex systems in the past. The interviewers will be looking for your ability to think critically and resolve issues effectively.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
