At a Glance
- Tasks: Lead a team to deliver top-notch technical support and resolve product issues.
- Company: Join WesTrac, a leading Cat® equipment dealer with a diverse and inclusive culture.
- Benefits: Enjoy financial perks, health discounts, career progression, and flexible work options.
- Other info: Be part of a supportive environment that values diversity and personal growth.
- Why this job: Make a real impact by mentoring a team and enhancing customer experiences.
- Qualifications: Trade qualification in heavy equipment repair and leadership experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Technical Services Manager, the Technical Services Supervisor is responsible for leading and supporting the Technical Communicators to ensure the consistent delivery of high-quality technical support, assisting with strategy delivery and process engagement with the wider WesTrac business, and the effective management and resolution of product-related issues across the business. The role plays a critical part in maintaining strong communication channels between Technical Services, operational teams, customers, and Caterpillar, ensuring product health concerns are identified, investigated, communicated, and resolved in a timely and professional manner.
Department Overview: Client Solutions – Technical Services - Act as a liaison between the dealership and Caterpillar on product issues, contributing to interim and permanent containment actions.
Roster: 5 Days on, Monday to Friday 8.5 Hrs / Day (including meal break)
What You'll Do:
- Lead a team of technical experts in support and troubleshooting advice to internal and external stakeholders
- Act as the key liaison between the dealership and Caterpillar for technical issue management and escalation
- Mentor and develop team capability through knowledge share, coaching and collaboration
- Maintain accurate records within technical database
- Support workload management, team development, and operational priorities to meet business objectives
Skills & Experience:
- Trade qualification in heavy equipment repair or related field preferred
- Strong technical and product knowledge of Caterpillar equipment and operating systems would be advantageous
- Demonstrated leadership experience within a dealership, technical support, or supervisory environment
- Excellent diagnostic, analytical, communication, and stakeholder management skills
- Project management skills and experience highly desirable
- Ability to manage competing priorities and deliver outcomes within tight deadlines
- Intermediate computer literacy skills, including MS Office applications
Our Benefits include, but are not limited to:
- Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
- Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
- Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment: With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Technical Service Supervisor in Guildford employer: WesTrac
WesTrac is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where diversity and inclusion are celebrated. As a Technical Service Supervisor, you will lead a dedicated team while benefiting from comprehensive financial perks, health and wellness initiatives, and opportunities for career progression through our award-winning WesTrac Institute. Join us in a role that not only values your expertise but also empowers you to make a meaningful impact within the organisation and the community.
