At a Glance
- Tasks: Support and maintain Caterpillar equipment while enhancing performance and reliability.
- Company: Join WesTrac, a leading Cat® equipment dealer with a supportive team culture.
- Benefits: Competitive salary, FIFO lifestyle perks, health benefits, and extensive discounts.
- Other info: Relocation support and career progression opportunities available.
- Why this job: Make a real impact in the mining industry with cutting-edge technology.
- Qualifications: Mobile Plant Trade Certificate and strong diagnostic skills required.
The predicted salary is between 30000 - 40000 £ per year.
FIFO Product Support Advisors – Multiple WA Sites 8/6 - $164K - $175K + Super
Be Part of the Team That’s Made for More
Are you ready to take your career to new heights? Join WesTrac’s dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations. We’re hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.
This is more than a job—it’s your chance to make a real difference in improving the performance, reliability, and availability of the CAT fleet across customer sites, while enjoying the benefits of a supportive team, state-of-the-art workshops, and exceptional FIFO lifestyle perks.
What You’ll Do
- The PSA acts as the primary link between the customer, Caterpillar, and WesTrac—ensuring accurate information flow, consistent documentation, and ongoing continuous improvement initiatives.
- Focuses on strengthening preventative maintenance strategies, enhancing equipment effectiveness, and identifying opportunities to reduce overall operating costs.
- Diagnose, repair, and maintain a range of Caterpillar fleet.
- Conduct regular equipment inspections, ensuring safety and compliance.
- Provide warranty support and planned component change-outs.
- Driving continuous improvement initiatives across customer operations.
- Support frontline maintenance teams with expert advice and minimal tool time.
Your Location Options
- Product Support Team (PSG) Regions: Goldfields / Pilbara - FIFO from Perth.
- Rosters Available: 4 days on / 3 off OR 8 days on / 6 off OR 14 days on / 7 off - 12.5 hrs/day (incl. 30 min break).
- Approximately 60% advisory and 40% hands-on tooling (subject to customer requirements).
- Supporting customers with diagnostics, fault-finding, and equipment optimisation.
- Site Support Vehicle: Provided for certain locations depending on site requirements.
What We’re Looking For
- Australian-recognised Mobile Plant Trade Certificate.
- Previous field service or mine-site experience on large CAT fleets.
- Strong diagnostic, troubleshooting, and advisory skills.
- Willingness to support training, inspections, and hands-on work when needed.
- High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights).
- Strong communication and customer relationship-building skills.
Why Join WesTrac?
- Financial Benefits: Paid parental & secondary carers leave, salary sacrificing & novated leasing, income protection insurance, 600+ retail discounts: Coles, Virgin, HOYTS, Crown & more.
- Health & Wellness: Discounted BUPA cover, Fitness Passport – access to gyms across Australia, EAP support for you and your immediate family.
- Career & Recognition: "Made for More" personal & team awards, internal career progression opportunities, upskilling through our award-winning WesTrac Institute.
- Employee Referral Program: Earn up to $5,000 for successful referrals.
- Extra Perks: Emergency Services & Defence Force Leave, Employee Share Purchase Plan.
Relocation Support Available
We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.
Ready to Work With the Best?
If you're passionate about machinery, maintenance, and making a difference on-site, we want to hear from you. Apply now and join a team built for performance, powered by people, and Made for More.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions. At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply.
WORK180 endorsed employer.
Job Reference: 4111
CAT Product Technical Advisor in Guildford employer: WesTrac
WesTrac is an exceptional employer that offers a dynamic work environment for CAT Product Technical Advisors, with opportunities to work on cutting-edge equipment in world-class mining operations across various WA sites. Employees benefit from a supportive team culture, comprehensive health and wellness programs, and significant career growth opportunities through internal progression and upskilling initiatives. With attractive FIFO lifestyle perks and a commitment to diversity and inclusion, WesTrac is dedicated to making a real difference in the industry while ensuring a rewarding experience for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land CAT Product Technical Advisor in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at WesTrac or similar companies. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge about Caterpillar equipment. We want to see your passion and expertise shine through, so practice common questions and scenarios you might face on-site.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled challenges in the past. This will demonstrate your ability to diagnose and repair equipment effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the WesTrac team and ready to make a difference.
We think you need these skills to ace CAT Product Technical Advisor in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with CAT equipment and any relevant qualifications. We want to see how your skills align with what we’re looking for!
Show Off Your Experience:Don’t hold back on showcasing your previous field service or mine-site experience. We love seeing real-world examples of how you’ve tackled challenges and improved operations in the past.
Highlight Your Soft Skills:Strong communication and relationship-building skills are key for this role. Make sure to mention any experiences where you’ve successfully collaborated with teams or built rapport with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at WesTrac
✨Know Your CAT Equipment
Make sure you brush up on your knowledge of Caterpillar equipment. Understand the latest models, their features, and common issues. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved issues in the field. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting skills and how they benefited previous employers.
✨Emphasise Communication Skills
As a Product Support Advisor, you'll need to liaise with customers and teams effectively. Be ready to share instances where your communication made a difference, whether it was training staff or explaining complex technical details to clients.
✨Understand the FIFO Lifestyle
Familiarise yourself with the FIFO work environment and be prepared to discuss how you manage work-life balance. Highlight any previous experience in similar roles and how you thrive in remote settings, as this will resonate well with the interviewers.
