At a Glance
- Tasks: Support customers with CAT equipment, ensuring performance and reliability in mining operations.
- Company: Join WesTrac, a leading Cat® equipment dealer with a supportive team culture.
- Benefits: Enjoy competitive pay, health perks, and discounts at over 600 retailers.
- Other info: Relocation support and career progression opportunities available.
- Why this job: Make a real impact on-site while enjoying a flexible FIFO lifestyle.
- Qualifications: Mobile Plant Trade Certificate and strong diagnostic skills required.
The predicted salary is between 60000 - 80000 £ per year.
FIFO Product Support Advisors – Multiple WA Sites
Be Part of the Team That’s Made for More
Are you ready to take your career to new heights? Join WesTrac’s dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations. We’re hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.
This is more than a job—it’s your chance to make a real difference in improving the performance, reliability, and availability of the CAT fleet across customer sites, while enjoying the benefits of a supportive team, state-of-the-art workshops, and exceptional FIFO lifestyle perks.
What You’ll Do
- The PSA acts as the primary link between the customer, Caterpillar, and WesTrac—ensuring accurate information flow, consistent documentation, and ongoing continuous improvement initiatives.
- Focuses on strengthening preventative maintenance strategies, enhancing equipment effectiveness, and identifying opportunities to reduce overall operating costs.
- Diagnose, repair, and maintain a range of Caterpillar fleet.
- Conduct regular equipment inspections, ensuring safety and compliance.
- Provide warranty support and planned component change-outs.
- Driving continuous improvement initiatives across customer operations.
- Support frontline maintenance teams with expert advice and minimal tool time.
Your Location Options
- Newman (Yandi) - Located 120 km north-west of Newman in WA’s Pilbara region, supporting a new CAT fleet in a high-tech workshop. Roster: 8 days on / 6 days off – 12 hr shifts. Short commute to camp accommodation.
- Product Support Team (PSG) - Regions: Goldfields / Pilbara - FIFO from Perth. Rosters Available: 4 days on / 3 off OR 8 days on / 6 off OR 14 days on / 7 off - 12.5 hrs/day (incl. 30 min break). Approximately 60% advisory and 40% hands-on tooling (subject to customer requirements). Supporting customers with diagnostics, fault-finding, and equipment optimisation. Site Support Vehicle: Provided for certain locations depending on site requirements.
What We’re Looking For
- Australian-recognised Mobile Plant Trade Certificate.
- Previous field service or mine-site experience on large CAT fleets.
- Strong diagnostic, troubleshooting, and advisory skills.
- Willingness to support training, inspections, and hands-on work when needed.
- High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights).
- Strong communication and customer relationship-building skills.
Why Join WesTrac?
- Financial Benefits: Paid parental & secondary carers leave, salary sacrificing & novated leasing, income protection insurance, 600+ retail discounts: Coles, Virgin, HOYTS, Crown & more.
- Health & Wellness: Discounted BUPA cover, Fitness Passport – access to gyms across Australia, EAP support for you and your immediate family.
- Career & Recognition: "Made for More" personal & team awards, internal career progression opportunities, upskilling through our award-winning WesTrac Institute.
- Employee Referral Program: Earn up to $5,000 for successful referrals.
- Extra Perks: Emergency Services & Defence Force Leave, Employee Share Purchase Plan.
Relocation Support Available
We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.
Ready to Work With the Best?
If you're passionate about machinery, maintenance, and making a difference on-site, we want to hear from you. Apply now and join a team built for performance, powered by people, and Made for More.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions. At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.
Job Reference: 4111
CAT Product Support Advisor in Guildford employer: WesTrac
WesTrac is an exceptional employer, offering a unique opportunity to work in a state-of-the-art laboratory in South Guildford, where you can gain hands-on experience with cutting-edge technology exclusive to the Asia-Pacific region. Our commitment to employee growth is evident through our internal career progression programs and extensive training opportunities, all within a supportive culture that values diversity and inclusion. With a range of financial benefits, health and wellness initiatives, and recognition programs, WesTrac ensures that every employee feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land CAT Product Support Advisor in Guildford
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like WesTrac, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace CAT Product Support Advisor in Guildford
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to WesTrac specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at WesTrac
✨Know Your Manufacturing Processes
Before you walk into the interview with WesTrac, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like WesTrac value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
