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- Tasks: Be the friendly voice guiding customers through their banking needs and solving problems.
- Company: Join Westpac, a supportive team dedicated to creating better futures for New Zealand.
- Benefits: Enjoy generous leave, banking perks, and career growth opportunities.
- Other info: Embrace a diverse workplace that values individuality and personal growth.
- Why this job: Make a real impact daily while helping people navigate their financial journeys.
- Qualifications: Customer service experience and a passion for helping others are key.
The predicted salary is between 30000 - 40000 £ per year.
Open to applications for candidates across Manawatū-Whanganui.
Full time, Permanent position Monday to Friday.
Mō te tūranga | About the Role
As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem-solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that. No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can-do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured. If you love people, love problem-solving, and want to make a real impact every day, this is where you’ll thrive!
Nā tāu rourou | What will you bring?
- A strong background in customer service or administration, with a genuine love for helping people.
- Confidence using digital tools and the ability to guide customers through them with ease.
- The ability to juggle multiple priorities while staying calm, composed, and solutions-focused.
- An understanding of financial services, compliance, or regulated environments (or the willingness to learn).
- A natural talent for problem-solving and adapting quickly to changing customer needs.
- A growth mindset, a desire to build a long-term career, and the drive to deliver great outcomes every day.
Westpac Hei Wāhi Mahi | Working at Westpac Benefits
As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking and lifestyle benefits in the market along with:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best.
- Additional purchased leave options up to 4 weeks per year.
- Banking benefits, insurance discounts and superannuation scheme.
- Career growth – we promote internal capability; we have programmes that recognise star performers.
- Generous parental leave – and top up government paid parental leave.
- School holiday subsidy - help you balance work and family during school holiday.
- Environmental and community care programmes.
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications Close 14 May 2026.
Customer Service Representative - Manawatū-Whanganui in Stocksfield employer: Westpac New Zealand
Contact Detail:
Westpac New Zealand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Manawatū-Whanganui in Stocksfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westpac. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be helping customers navigate tricky situations, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your customer service prowess.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common banking tools and platforms. If you can confidently guide customers through these during your interview, it’ll show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This not only shows your interest but also helps you gauge if Westpac is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative - Manawatū-Whanganui in Stocksfield
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for helping others shine through. Share specific examples of how you've made a positive impact in previous roles or situations. We want to see that customer-obsessed superstar in you!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences relevant to the role.
Highlight Your Problem-Solving Skills: As a Customer Service Representative, you'll be solving problems daily. Include examples in your application where you've successfully navigated challenges or helped customers find solutions. Show us your can-do mindset!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Westpac New Zealand
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to resolve them. This will show your problem-solving skills and your ability to stay calm under pressure.
✨Show Your Empathy
During the interview, demonstrate your understanding of customer needs by sharing examples where you’ve gone above and beyond to help someone. This role is all about making customers feel heard and supported, so let your passion for helping others shine through.
✨Familiarise Yourself with Digital Tools
Since the job involves guiding customers through digital tools, make sure you’re comfortable discussing any relevant technology you’ve used. If you have experience with online banking or similar platforms, be prepared to talk about it and how you can help customers navigate these tools.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about the team culture, opportunities for growth, or how they support employees in their career development.