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- Tasks: Be the friendly voice guiding customers through their banking needs and solving problems.
- Company: Join Westpac, a supportive team dedicated to creating better futures for New Zealand.
- Benefits: Enjoy generous leave, banking perks, and career growth opportunities.
- Other info: Embrace a diverse workplace that values individuality and supports your growth.
- Why this job: Make a real impact every day while helping people navigate their financial journeys.
- Qualifications: Passion for customer service, digital confidence, and a problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
Open to applications for candidates across Manawatū-Whanganui.
Full time, Permanent position Monday to Friday.
Mō te tūranga | About the Role
As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem-solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler and easier — and you’ll be empowered to do exactly that. No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can-do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured. If you love people, love problem-solving, and want to make a real impact every day, this is where you’ll thrive!
Nā tāu rourou | What will you bring?
- A strong background in customer service or administration, with a genuine love for helping people.
- Confidence using digital tools and the ability to guide customers through them with ease.
- The ability to juggle multiple priorities while staying calm, composed, and solutions-focused.
- An understanding of financial services, compliance, or regulated environments (or the willingness to learn).
- A natural talent for problem-solving and adapting quickly to changing customer needs.
- A growth mindset, a desire to build a long-term career, and the drive to deliver great outcomes every day.
Westpac Hei Wāhi Mahi | Working at Westpac Benefits
As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking and lifestyle benefits in the market along with:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best.
- Additional purchased leave options up to 4 weeks per year.
- Banking benefits, insurance discounts and superannuation scheme.
- Career growth – we promote internal capability; we have programmes that recognise star performers.
- Generous parental leave – and top up government paid parental leave.
- School holiday subsidy - help you balance work and family during school holiday.
- Environmental and community care programmes.
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications Close 14 May 2026.
Customer Service Representative - Manawatū-Whanganui in Northumberland employer: Westpac New Zealand
Contact Detail:
Westpac New Zealand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Manawatū-Whanganui in Northumberland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westpac. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when faced with tricky questions during the interview, and you'll be able to showcase your problem-solving skills.
✨Tip Number 3
Show your passion for helping people! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your customer-obsessed mindset and your ability to thrive in fast-paced environments.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you determine if Westpac is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative - Manawatū-Whanganui in Northumberland
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for helping others shine through! Share examples of how you've made a difference in customer interactions, as this is what we value most at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Highlight Your Problem-Solving Skills: As a Customer Service Representative, you'll be solving problems daily. Include specific instances where you've tackled challenges head-on and how you helped customers feel supported.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Westpac New Zealand
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Representative entails. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves helping customers navigate financial issues, prepare examples of how you've successfully solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Demonstrate Empathy and Curiosity
In customer service, empathy is key. During the interview, express your passion for helping others and your ability to connect with people. Share stories that highlight your curiosity and willingness to learn, as these traits are essential for thriving in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers.