Fixed-term Senior Banking Adviser - Silverdale

Mō Te Tūranga – About The Role

As a Senior Banking Adviser, you’re the go‑to expert in branch — the person customers trust with their biggest financial decisions and the one who can turn a home‑loan conversation into a moment of genuine excitement and confidence. You’ll own the lending journey end‑to‑end, guiding customers through everything from their first home to their next big investment, all while dazzling them with advice that’s clear, and tailored to their world. You’ll uncover needs they haven’t yet voiced, champion digital tools that make banking easier, and ensure every customer walks away feeling supported, empowered, and ready for what’s next.

This is a role for someone who loves people, loves community, and isn’t afraid to paint your town RED. You’ll be out building relationships with local businesses, schools, and community groups, spotting opportunities to grow Westpac’s presence and helping customers build financial confidence along the way. Inside the branch, you’re the senior voice — setting the tone for what exceptional customer experience looks like. If you thrive in a fast‑paced environment, enjoy meaningful conversations, and want to make a real impact in your community, this is your chance to shine.

Nā tāu rourou – What you’ll bring?

• 3+ years’ experience in banking and/or lending
• Level 5 Residential Lending Qualification (or working toward it)
• Strong knowledge of lending, banking products, and regulatory requirements
• Excellent communication, negotiation, and problem‑solving skills
• Digital confidence, with the ability to coach customers and colleagues
• Experience building relationships, influencing outcomes, and supporting or mentoring others
• Strong organisational skills, attention to detail, and a commitment to ethical, customer‑centric decision‑making
• Mandarin proficiency is preferred to support communication with client base

Benefits

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Equal opportunity statement

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close 12 May 2026